Right there with you. Renewed Declude SA but still on 1.82. Renewed IMail SA but still on a very stable 8.05. Using a third party product for webmail to get an updated look with HTML capabilities.
Hopefully both IMail and Declude will stabilize their products soon so we can get something out of the renewals. Darin. ----- Original Message ----- From: "IMail Admin" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, January 18, 2006 10:00 PM Subject: Re: [IMail Forum] IMail 2006.02 and Consensus... I think there are a number of us that have been around a Very Long Time, but I don't agree about no other products with so many problems. I can think of many products that had terrible problems at release, and where sometimes it took a few years (and several major revisions) to get them fixed. It seems to me that the key point here is that a mail server is truly critical software, and that because of its central position in the network, its problems ripple out to all users. I remember running into the same problem for early adopters of Windows NT Server versus those who stayed with Netware. So while a problem in, say, Windows XP will only affect a percentage of all users, a problem with the mail servers effects everyone. This results in a lot more pressure on the mail server administrator: you need a product that is rock solid, much more stable than almost any other class of software. Indeed, of all the different kinds of servers that I can think of, I would most want stable performance out of the mail server. And that is why we hear so many angry voices in this forum. I'm like a lot of other people here: I rush to buy the service agreement specifically so that I could upgrade (and whoever said the SA was for anything besides upgrades is really out in left field), and I have a server waiting, but there is no way I am going to install the current IMail 2006. I just can't risk the kinds of problems that people are reporting here (particularly with regard to IMAP and Webmail, which are our primary access methods). Am I willing to be patient? I suppose; I renewed my Declude SA last June to get version 3 of Declude JM, and I have yet to download that out of fear of its problems. So I can wait a while. Still, I agree with the guy who said that Ipswitch should extend the SAs. Actually, if you think about it, that doesn't really cost Ipswitch anything, but those SAs are mostly used for upgrades. So you tech support costs are not going up, you're just providing customers an opportunity to download fixes and upgrades a little longer. I'll keep my fingers crossed about 2006.2, but I won't touch it until at least a month of good reports in this forum. Ben BC Web ----- Original Message ----- From: "Richard Bowman" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, January 18, 2006 4:07 PM Subject: RE: [IMail Forum] IMail 2006.02 and Consensus... > To all: > > Question 1. > I would have to say the beta was poorly managed then as in the 20 plus > years > I have been doing computers, (started in the a/f in 74 went into the navy > in > 78, that's when we learned to manufacture our own parts) I have never seen > so many issues and by comparison with other product and other products > forums this is really bad folks... so lets not look to defend the > indefensible lets look to correct. > > Question 2. > The only reason I bought a service agreement was for the upgrade to ver > 3!!! > > Question 3. > Your response to question number 3. seems to indicate that if the current > version is not working we should go back to an earlier version ??? Your > pontiac doesn't work so lets go back to the ford instead of making Pontiac > make it right? Maybe I need more clarification??? > > Again, I am here and making these comments not to bash, but to say ok > company you have made good product in the past and if - only if - you can > make this work and work right and make it work in a way I don't have to > spend weeks configuring and I am not running every 5 minutes to correct > some > new issue that comes up I am golden with that -will give you my time > graciously - will work to have a stable environment for my clients... > otherwise I got to go... > > For what its worth... I received an email off list today from a technician > looking to assist me with my problems with Imail, that didn't go far not > because of more problems but because as off today I had my techs format > the > machine and reinstall the o/s in preparation for installing another > product... With the advent of the email I received I am now in a holding > pattern, I am going to wait and see how this latest update goes. I would > like to ask al of those who install it to please please please bash it up > good - look at it hard - I will do the same - I will hound tech support > day > and night to resolve all issues, and if it turns out they cant - I will be > looking for a refund... > > Fyi this is what was sent to me from Ipswitch and my reply... > > Jason, > > I have a Compaq dl590 64bit 4 processor Itanium server, raid 5 with 8gb of > ram, Microsoft x64 2003 o/s, actually I have several but for purposes of > this discussion this is the base unit. > > Where I am at today with your software is I just asked our techs this > morning to format this server, completely removing your software... The > thought being that I cannot take a chance with any ones product unless I > can > be assured that the product will install and function correctly. (we > installed it once and couldn't even et certain tabs to show to allow us to > add domains.) > > Having said this as an introduction to our going forward let me ask you > the > question of the hour??? > > If we reinstall this product will every feature and function be working at > the end of the install - and yes - with tweaking of course - I am not > unreasonable I recognize things do not always go in perfectly??? But if a > product works then it should ultimately work. > > If your answer is unequivocally "YES" then the next question I have is > will > your next patch, I understand due out in the near future, require more > tweaking? > > If you cannot deliver me a completely working 100% functional product that > will not require continual maintenance and tweaking to keep it operating > correctly I have to ask when can you do so and at that time we will > consider > it. > > Thanks, > > Richard Bowman > > > -----Original Message----- > From: Jason Henline [mailto:[EMAIL PROTECTED] > Sent: Wednesday, January 18, 2006 3:11 PM > To: 'Richard Bowman' > Cc: 'Kevin Gillis' > Subject: Forum Post > > Hi Richard, > > I'm sorry to hear about the problems you are having with the new release. > I > would like for one of our technicians to help work through these with you > and record any defects that you may be experiencing. > Could you provide me with a phone number so that I may have a technician > follow-up with you on these issues? Also let me know the best time for us > to contact you. > > If you could, please reply back to this message with your serial or > service > agreement number for tracking purposes, along with any particular issues > you > may be seeing. > > Jason Henline > Messaging Support Team Manager > Ipswitch, Inc. > > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists) > Sent: Wednesday, January 18, 2006 6:34 PM > To: [email protected] > Subject: RE: [IMail Forum] IMail 2006.02 and Consensus... > >> 1. Ipswitch released a product that was not even close to be ready. I >> posted my theory on why before. > > While many believe this, it is not true. There were many companies > participating in the beta, and even though I did not run the beta (only > because of time) I was monitoring what was being said in the web forum and > issues that were found were being addressed and resolved to the > satisfaction > of those participating. > >> 2. I renewed my service agreement with Ipswitch because the early >> release, had already planned to go with Smartermail. > > The SA is not just purely for an upgrade. You did not buy an upgrade SKU, > you bought a service agreement. > >> 3. I have now paid for several months of service agreement for a product >> that I can not use and I do not see any offer from Ipswitch correcting > this. > > Ipswitch is working on the problems. Imail is still working and upgrades > and > updates are happening, although not without pains. Are you saying you can > not get Imail (any version) to work at all? > > John T > eServices For You > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
