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Yes, unfortunately, SonicWall has followed others by sending tier 1 support over seas.
I view tier 1 as meant to basically say go back and read the manual and search the KB as that is basically what they are doing.
John T eServices For You
-----Original Message-----
Enhanced 8x5
I guess SonicWall sent their support to India like other companies. I have been through level 1, now in level 2 and getting put on hold for now………………..a total of 6 hours with a 45 minutes break for lunch and to go to the restroom.
----------------------------------------- Travis Rabe
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of John T (Lists)
Standard or Enhanced OS?
8x5 support or 24x7?
If 24x7, try calling in at about 1 AM. Those are usually Tier2 or 3 support and I am amazed at how quickly 2 cases were resolved at that hour when days of going back and forth during normal hours led no where.
John T eServices For You
-----Original Message-----
Hello….
I have just installed a SonicWall Pro 2040 at a remote office that is connected to this office by a Point-to-Point T1. I constantly get Possible TCP Port Scan or Probable TCP FIN Scan dropped when accessing pretty much anything outside of the Remote office. I even get these messages when they access something on the T1 in this office.
I am trying very hard to figure out what the problem is. Can someone with some know how help me out? I have contacted SonicWall (I have a Service Agreement) and after 5 hours of phone support, nothing. I have been told they will call back later when they have an answer – or more troubleshooting ideas.
Please Help if you can…..
Thanks,
Travis |
- RE: [IMail Forum] OT: Serious SonwicWall/Cisco Help Travis Rabe
- RE: [IMail Forum] OT: Serious SonwicWall/Cisco Help John T \(Lists\)
