Lots...
 
Start with your disk drives as they are the slowest part of any computer. Defrag (and do it regularly). Check the size of all users mailbox files. POP3 will cause all messages to download to the users machines (usually) so mailboxes should be pretty small. But if you find some that are not, talk to those users to understand how they are setting their client. Run CHKDSK /F on the drives (yes a reboot is needed, just do it!). Run Perfmon and monitor the Disk Queue Length. If you see sustained time with a value over 2, you may have problems that need to be addressed (see MS). Disable all logging (as a test).
 
A couple of quick telnet sessions to your POP3 service shows in excess of 125,000 connections since the last restart and between 10 and 25 connections in addition to the one I made. The response during this test was pretty quick (subjectively). >From this perspective, it looks pretty "normal" right now.
 
Is there any period of time when things seem to be slower than normal? Any pattern to this?
 
I would expect the restart of POP3 would help and for longer than 3 minutes. It might be a good idea to enable logging for POP3 and see what you get in those 3 minutes. 
 
Oh, clients should NOT be causing a POP3 check any more often than about every 5-10 (10 is better) minutes. If a user sets his to 1 minute, tell him NO! Disable access to his account and when he complains, explain that checking that often is not going to get his email any faster and is placing an un-needed load on your server. 
 
I guess that is enough for now...
 
Dan Donnelly
 
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Queen
Sent: Wednesday, February 01, 2006 10:47 AM
To: [email protected]
Subject: RE: [IMail Forum] POP3 Service processor utilization

I ran the upgrade last night and am seeing the same issues on 8.22. Does anyone have any other ideas?
 
Thanks!
 

John Queen

Office:  877.707.5467 x744
Direct:  615.627.9744
Fax:      615.467.6249    

[EMAIL PROTECTED]
www.dealerskins.com
www.whatisredline.com

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Grant Griffith - IMail
Sent: Monday, January 30, 2006 12:12 PM
To: [email protected]
Subject: RE: [IMail Forum] POP3 Service processor utilization

John, we are running IMail 8.22 and are not seeing this.  We have around 6000 users and most of them use POP3 without any issues.  Our server is about the same as yours.  I hardly ever see POP3 taking much resources at all.  Might want to upgrade as I think there were some vulnerabilities is versions before 8.22?  I could be wrong though.

 

Thanks,

Grant Griffith

EI8HTLEGS, A Division of ETC

(812)932-1000


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Queen
Sent: Monday, January 30, 2006 12:57 PM
To: [email protected]
Subject: [IMail Forum] POP3 Service processor utilization

 

Question, For the past 2 or 3 weeks the POP3d32.exe service is using all available processor and basically slowing the server to a crawl. Restarting the service only helps for about 3 minutes. The service consistently uses 60~70% of the processor all the time.

 

We are on version 8.21, Dual 2.8GHz XEON processors, 4 GB RAM.

 

Memory utilization is around 1GB total.

 

Is there a way to throttle the POP3 service to use less processor? I have around 3,000 users currently on the server and am looking at moving our additional 3~5,000 users to this server from Merak shortly. How to I keep POP3 from stealing so much processor?

 

Thanks!

John Queen

Office:  877.707.5467 x744
Direct:  615.627.9744
Fax:      615.467.6249    

[EMAIL PROTECTED]
www.dealerskins.com
www.whatisredline.com

 

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