RE: [IMail Forum] OT: customers caught in the middle

[John T \(Lists\)]

Ah, excuse you, but they are paying you for a service.   Why are you trying to push part of the service that you are providing to your clients off to other companies?   Are you going to compensate those ISPs to have your clients use their servers?   John T eServices For You   "Seek, and ye shall find!"   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Friday, March 10, 2006 1:27 PM To: Imail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] OT: customers caught in the middle   we have but honestly would prefer customers use their ISP. Travis Rabe wrote: Open port 587 up!!!   This is supported in 8.2X and up.  I use it here and it works wonderfully.  That way Imail listens on 25 and 587.     ----------------------------------------- Travis Rabe     From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Friday, March 10, 2006 1:17 PM To: Imail_Forum@list.ipswitch.com Subject: [IMail Forum] OT: customers caught in the middle   I just got off the phone with a telco in Atlanta who refuses to allow one of our clients access to their smtp server even though it's clearly defined in their contract for a T1. Apparently, there's a loophole in the contract that allows them to remove this service. At any rate they're doing this with many clients in the Atlanta area saying they must use their hosting company's smtp server. Since we've had out phone system lit up like a christmas tree a couple of times when ISP's turn off this kind of access we've advised customers to use their broadband providers' smtp servers. Now it seems that some ISP's are turning the customers back the other way. #1 reason is so we don't have an instance where our customers cannot suddenly send email and blame us. Obviously, saving the bandwidth and load on our server is a reason as well. It's also kind of foolish for clients in other countries to connect across an ocean to send an email to the next desk in their office. Just wanted some thoughts on the subject of how most will move forward.