We do this with our support account which we cc the
support account on any reply so everyone knows that it has been
answered. From there the customer works directly with the person
that responded to the email.
Gordon Waters wrote:
Thanks, but currently they need to know who is working on a message(by
flagging it), and then they move it to a processed folder.
I need to keep the 4 people in sync with each other.
Gordon.
Matrosity Hosting wrote:
Why not force them to use separate accounts that
receive a copy of the single account instead?
Gordon Waters wrote:
Hi
,
I have a situation where I have 4 people accessing a single IMAP
Account, My Clients are running outlook express, and are starting to
have issues with messages being no longer available on the server, I
feel that this is a client issue,
(http://support.ipswitch.com/kb/IM-20010601-DM01.htm)
and was wondering
if any of you have a similar need, in which you have a single account
being accessed by more that one client, and what mail client you might
recommend.
I have set all the client to sync only headers and know that none of
them are deleting the messages.
Thanks
Gordon
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--
Gordon Waters
Network & Server Administrator
The Canberra Times
Fyshwick, ACT
Ph 02 6280 2393
Fax 02 6280 2141
M 0422 921 269
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