Does IPSwitch have stated life-of-product somewhere?
I ask because Imail 8.2 came out in April 28 of 2005 and was the first to require "Activation" (?)
Was the condition of this activation an active support contract at the time? And if so is one ordinarily included with the software at time of purchase?
If, for example, one would ordinarily get a 1-year contract with purchase, then that would mean that someone purchasing imail before April 28 of 2004 would be excluded from this upgrade without purchasing a support contract. That makes the life-of-product for an IPSwitch purchase only 2.5 years.
I understand that "you don't pay for a support contract, you don't get to call when it breaks" is a reasonable standard. And I understand that "you don't get a support contract you don't get new features" is another okay standard.
But this is not a feature or a user problem, this is a security vulnerability. By refusing to release a patch for the basic functionality of Imail 8.15, Ipswitch is going from flag-ship software to abandonware in 2.5 years...which seems a little rough.
I understand that IPSwitch makes these products in order to make money and that a small-office admin with a system that is good enough for her needs, that her users know and like, and that doesn't change enough for her to need spendy service-contracts stops making money for IPswitch if she cannot be compelled to upgrade for by a marketing blitz, but Imail 8.15 itself was only released in February of 2005...that's 18 months ago. 18 months from THE-version to no-more-patches seems excessive.
How about a patch for 8.15 and a time-of-life mailling. "We will no longer be supporting Imail 8.15 after January 31st, here are your options"...instead of "Nah, we've just decided arbitrarily that it's too much trouble". No warning, no nothing. Monday there's an exploit, Friday it's expired, that's just the way it is.
...I talked to techsupport this morning and was told personally that nearly all of the cases of exploitation that they have seen have been of version 8.15.
If SMTP was really so totally different between 8.15 and 8.22 then how can it have the exact same vulnerability? but still be too different to fix? If most of the people experiencing trouble are using 8.15 then how can it not be worth it to release a patch for them? Even for basic Internet Netiquette and reputation of the software this is not right.
All apologies if I missed the "8.15 will expire on" in my monthly spamming and/or if this was in the fine-print when I clicked "Agree" (I guess).
----- Original Message ----
From: Tripp Allen <[EMAIL PROTECTED]>
To: [email protected]
Sent: Friday, October 27, 2006 10:15:19 AM
Subject: RE: [IMail Forum] SMTP Exploit Scanning Going on NOW
From: Tripp Allen <[EMAIL PROTECTED]>
To: [email protected]
Sent: Friday, October 27, 2006 10:15:19 AM
Subject: RE: [IMail Forum] SMTP Exploit Scanning Going on NOW
We are not currently planning a patch for 8.1X so you will need to upgrade.
Tripp
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Beach Computers
Sent: Friday, October 27, 2006 12:25 PM
To: [email protected]
Subject: RE: [IMail Forum] SMTP Exploit Scanning Going on NOW
Tripp,
Is there anyone in Ipswitch that can CONFIRM this:
If any of your customers are running 8.15 they have 2 options.
PAY and upgrade.
Stay vulnerable if not running any gateways.
Your input is appreciated.
Dave
-----------------------------------
|Beach Computers |
|Affordable Hosting Solutions |
|http://www.beachcomp.com |
===================================
|Cheap Domain Warehouse |
|Get Your Own Dot! |
|http://www.cheapdomainwarehouse.com|
----------------------------------
------------------------------------
Disclaimer and confidentiality note:
The contents of this communication are intended/meant only for addressee(s)
and may contain information that is privileged or otherwise confidential.
If you are not the intended recipient you are hereby notified that any
disclosure, copying, distribution or taking any action in reliance on the
contents of this information is strictly prohibited and may be unlawful.
The contents of this e-mail shall not be forwarded to any third party. If
you have received this electronic mail transmission in error, please delete
it from your system without copying or forwarding it, and notify the sender
of the error by reply email, so that the sender's address records can be
corrected.
Views and opinions are solely those of the sender unless clearly indicated
as being that of Beach Computers or any of it's affiliated companies.
Beach Computers cannot assure that the integrity of this communication has
been maintained or that it is free of errors, virus, interception or
interference.
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
Tripp
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Beach Computers
Sent: Friday, October 27, 2006 12:25 PM
To: [email protected]
Subject: RE: [IMail Forum] SMTP Exploit Scanning Going on NOW
Tripp,
Is there anyone in Ipswitch that can CONFIRM this:
If any of your customers are running 8.15 they have 2 options.
PAY and upgrade.
Stay vulnerable if not running any gateways.
Your input is appreciated.
Dave
-----------------------------------
|Beach Computers |
|Affordable Hosting Solutions |
|http://www.beachcomp.com |
===================================
|Cheap Domain Warehouse |
|Get Your Own Dot! |
|http://www.cheapdomainwarehouse.com|
----------------------------------
------------------------------------
Disclaimer and confidentiality note:
The contents of this communication are intended/meant only for addressee(s)
and may contain information that is privileged or otherwise confidential.
If you are not the intended recipient you are hereby notified that any
disclosure, copying, distribution or taking any action in reliance on the
contents of this information is strictly prohibited and may be unlawful.
The contents of this e-mail shall not be forwarded to any third party. If
you have received this electronic mail transmission in error, please delete
it from your system without copying or forwarding it, and notify the sender
of the error by reply email, so that the sender's address records can be
corrected.
Views and opinions are solely those of the sender unless clearly indicated
as being that of Beach Computers or any of it's affiliated companies.
Beach Computers cannot assure that the integrity of this communication has
been maintained or that it is free of errors, virus, interception or
interference.
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
