There has been a good flow of information on this forum about the issues and the not so pleasant upgrade experiences of several.
The only thing I can think to add, right now, is consideration for the API. It, too, must be stable and in sync with the stable release of IMail WRT access to all functionality. Many of us use control panels like Helm, requiring integration. Several also run a front-end gateway, such as IMGate, ASSP, etc., requiring access to, or export of, the valid domains and the valid e-mail addresses in/from IMail. Incidentally, if IMail had been listening to, and proactive in, the ISP market (before your time), it most likely could have fulfilled these needs and probably as economically, as well. It is sometimes prudent to invest in the product and customer base, for the sake of persistency alone - the profit will come . . . I am not very happy to have paid SA for almost a year, even at the rate before the big increase, and have nothing to show for it. I certainly expected much more, after talking to you on the phone - when you came in to pick up the pieces and salvage from what your predecessors had virtually destroyed with the ICS Packaging debacle. IMail was once the premium choice of the ISP market. It is going to be a long, hard road to win back that distinction and, when evaluating the performance for almost the last year, you're just not doing very good. FWIW Saturday, October 28, 2006, 12:15:39 PM, Kevin Gillis <[EMAIL PROTECTED]> wrote: KG> Hi Don, KG> Good points, well taken! KG> Overall, our efforts are absolutely concentrated on quality. The switch to KG> ICS packaging was not a high point for Ipswitch and the 2006.00 release was KG> not where it needed to be. We have concentrated on this for the past 9 KG> months leading up to 2006.1 which we believe addressed the majority of the KG> reported items, BUT certainly not all. KG> If there are other issues or parity items (features that existed in 8.22 but KG> not in 2006.xx), please post here or contact me directly and we'll KG> prioritize to fix as soon as possible, and possibly we can get some into the KG> upcoming 2006.2 release. We demo our work to the public every 30 days and KG> that's a great forum for customers to shape and prioritize what they want to KG> see done/fixed. If you want to participate in these reviews (note: does not KG> require you to do any installs, just participate via webex), please let KG> Jason Benton know and he'll send you all the credentials. KG> The items we are focusing on now for 2006.2 are defects reported through KG> various forums with a focus on Quality and Performance. There is always KG> some amount of infrastructure work and even new customer requested features KG> being worked on but again Quality and Performance are key areas of focus for KG> the upcoming release. Here is a short list. KG> QUALITY: KG> SMTP issue KG> Attachment issues KG> Web messaging performance KG> Safari and 64bit OS support KG> Server issues with External DB - Rename, Add overwrite, global changes KG> Premium Anti-spam issues KG> PERFORMANCE: KG> POP Performance (ability to set limits on how frequently an end user can KG> POP) KG> Efficiency (making it easier to do global user deletes and to add a user to KG> multiple lists/aliases at once) KG> Bye for now, KG> kg KG> KG> -----Original Message----- KG> From: [EMAIL PROTECTED] KG> [mailto:[EMAIL PROTECTED] On Behalf Of Don Brown KG> Sent: Saturday, October 28, 2006 12:30 KG> To: [email protected] KG> Subject: Re: [IMail Forum] Update for SMTP vulnerability in 8.22... KG> Kevin, KG> We need a stable release of 2006 with at least the same, working KG> functionality of 8.22. We don't care a thing about new racing stripes or KG> any other gadgets. Just get us back to square one, so all of us can upgrade KG> without getting killed by our customers. KG> It has been about a year and 2006 is neither stable or as functional at KG> 8.22. Being a small company is not a plausible excuse for this lack of KG> performance. KG> FWIW KG> Saturday, October 28, 2006, 10:06:27 AM, Gil Gomes <[EMAIL PROTECTED]> KG> wrote: GG>> New stuff???? How about concentrating on fixing existing GG>> issues.[Snip] GG>> -----Original Message----- GG>> From: "Kevin Gillis" GG>> Sent 10/28/2006 7:19:19 AM GG>> To: [email protected] GG>> Subject: [IMail Forum] Update for SMTP vulnerability in 8.22... GG>> "There is lots of productive work being done on 2006.2 (addressing GG>> issues raised here, in technical support and adding some new stuff) " GG>> KG> ---- KG> Don Brown - Dallas, Texas USA Internet Concepts, Inc. KG> [EMAIL PROTECTED] http://www.inetconcepts.net KG> (972) 788-2364 Fax: (972) 788-5049 KG> ---- KG> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html KG> List Archive: KG> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ KG> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ KG> To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html KG> List Archive: KG> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ KG> Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ ---- Don Brown - Dallas, Texas USA Internet Concepts, Inc. [EMAIL PROTECTED] http://www.inetconcepts.net (972) 788-2364 Fax: (972) 788-5049 ---- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
