Mike, I ran into the same problem and posted it to this forum a couple of weeks ago. I finally contacted Ipswitch tech support and after 5 hours on the phone with a tech could not figure it out. We worked to change permissions in IIS, the registry and all over the place and the issue was not satisfactorily resolved. Look at the permissions that the default website anonymous user has. If you do get this resolved, please post here because I will have to go back and revisit this issue.
Deb Chard ILX Lightwave -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike N Sent: Saturday, October 28, 2006 7:50 AM To: [email protected] Subject: Re: [IMail Forum] Unable to log into web IClient 2006.1 after upgrade More details - I found web.config in the WebClient folder and enabled tracing, IMap4Trace, and SMTPTrace. I was able to get trace output to the browser window. It detailed what the .NET IClient application was doing, but of course no useful information. I tried putting the IMAP4 server into debug log mode and restarted the service. I see other users in the IMAP4 session, but no login from webmail IClient. I had a test system where I turned off the IMAP4 service and tried to log into that system. I then get a "Reason: connection refused" in the login failure (as expected). On this problem system, if I turn off the IMAP service and try to log in. I still get the same "Reason: Failed to authorize user." as when the IMAP service runs. So the problem is that the 2006.1 Webmail IClient is not attempting to log into IMAP. Does anyone know how to make the 2006.1 Webmail IClient try to log into IMAP instead of "who knows what" authentication method it is currently using? Thanks, ----- Original Message ----- From: "Mike N" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Saturday, October 28, 2006 12:24 AM Subject: [IMail Forum] Unable to log into web IClient 2006.1 after upgrade > After upgrading to 2006.1, we are unable to log into the Webmail client. > Webadmin works fine. We get the message : > > Unable to log into the system. > Reason: Failed to authorize user. > > All other services POP3 and SMTP, and IMAP are working fine. There are > no logs in the IIS folder other than the standard access log. There is > nothing in the Event logs anywhere. > > There is nothing in the SYSMMDD.txt file concerning webmail login. > > The Webmail anonymous user "imail_user" has access to the external > database. > > > How can get get more detailed diagnostics from the IClient application? To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
