Dan, When I looked at the status screen today, it had been updated. It appears that updating may not happen at all unless a virus is actually caught. I know one was caught as I received an email indicating this was so and now I see that 2400 files have been scanned. I had already downloaded the Java stuff as I was trying to look at the reports yesterday. Also, when I look at the AV tab on the blocking policy page, under File Types to be scanned, Scan all files regardless of extension is what is selected.
I appreciate that you stuck with this, honestly I thought you guys were just going to blow me off. Thanks for your assistance. Deb -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Donnelly Sent: Thursday, November 02, 2006 11:00 AM To: [email protected] Subject: RE: [IMail Forum] Symantec Antivirus Scan Engine Deb, Actually you talked to pre-sales support, not Technical Support. It was me...filling in for the normal person who is on vacation. I know IMail pretty well, but AV is not too high on my expertise list... What I've found so far (on the brand new system I built) is that logging is not turned on by default, so you won't find any log information until you do that! Once I did that (Configuration, Logging and set Level to Verbose, I did not enable other logging like Windows or SMTP or SNMP), I could see the log contained start and stop information for the AV service. But a message passing through the system did not record anything in the log, at least with the settings I've tried so far. I suspect that one would have to send a message that has a virus in it, to see information recorded and I may be trying that in the very near future. I've also found that by default, AV scans only files that are executable, so testing with other file types will not result in files being scanned. That seems to be my first mistake... Testing with an executable did not show any statistics right away, but when I came back to that page after poking around, I now see: Total requests: 1 Total files scanned: 3 One note, the above happened only after I downloaded and installed the Sun Java stuff that was triggered when I clicked on the Reporting menu item, then the Statistics tab. Prior to this, I had seen only a broken link icon on that page and I did not install the Sun Java at the earlier time. Once the java was installed, I could see the Statistics screen and I did click the Generate Report button. And I did this all before I went back to the Status screen. Now when I send an email with an executable as the attachment, I can see the status information increment, the Requests by 1 and files scanned by 3 (it went to 6, not sure exactly why, but at this time I don't think that is really important). It took more than a few seconds for the values on screen to update. I'd estimate it was 30-40 seconds after I clicked Send on the client computer (the attachment was about 212kb, so transmission took only a couple of seconds). Daniel Donnelly Technical Sales Representative Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Deborah Chard Sent: Wednesday, November 01, 2006 5:02 PM To: [email protected] Subject: [IMail Forum] Symantec Antivirus Scan Engine I have 2006.1 with the Premium AntiSpam and the Symantec Antivirus scan engine. I had been running Imail 8.15 and I won't go on about all the problems I have run into trying to get this up and running. After convincing IMail that I needed an evaluation license for the Antivirus Scan Engine before I even considered upgrading to the Secure Server and giving up my current antivirus, I can't tell if Antivirus is scanning anything. The Symantec Antivirus Scan Engine Status screen indicates that 0 total files and 0 total MB have been scanned. I find nothing in the Windows Server log files indicating that anything has been scanned, nor do I find anything in the IMail logs or Symantec logs to indicate that anything was being scanned. The support team has been unable to help. Is anyone out there using the Symantec Antivirus scan engine? If so, any thoughts I what could be going on here? I am running this with the default configuration, nothing fancy. Thanks Deb Chard SysAdmin ILX Lightwave To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
