Bah Hum Bug! :)
I don't hate you guys, I just wish things would go smoother for us poor ipswitch customers. We shouldn't have to cringe every time we install your software like the bomb squad rookie snipping a wire. Merry Xmas and I do hope everyone has a great holiday! Bill Foresman Matrosity Hosting www.matrosity.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Saturday, December 23, 2006 3:46 PM To: [email protected] Subject: RE: [IMail Forum] OT: Tech Support Wait times My point is that hold times shouldn't be this bad after this amount of time on top of a huge increase in the SA. Not to mention all the new bugs in 2006 which seems to be constant with their development methodology. I'm very concerned about 2006.2 since it will be .net 2 and a complete rewrite of software that already has problems that have yet to be fixed. On the surface the new features and constant updates are wonderful but they do insert major problems when things go bad and you can't get through to tech support in a reasonable amount of time. Since ipswitch tech support is 9 to 5 you can't even risk an after hours upgrade for fear of things being down until 9am their time if you can get through right away. Nothing like your phone system lit up like a christmas tree while your on hold waiting for a tech. It makes one not ever want to install an upgrade. I think the best method of installing an imail upgrade is to call tech support and click "Next" when someone finally answers. Bill Foresman Matrosity Hosting www.matrosity.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (Lists) Sent: Saturday, December 23, 2006 3:23 PM To: [email protected] Subject: RE: [IMail Forum] OT: Tech Support Wait times Not a TV in the house. This is my Internet connection. DSL is not feasible where I live. John T eServices For You "Life is a succession of lessons which must be lived to be understood." Ralph Waldo Emerson (1802-1882) > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:Imail_Forum- > [EMAIL PROTECTED] On Behalf Of Matrosity Hosting > Sent: Saturday, December 23, 2006 12:05 PM > To: [email protected] > Subject: RE: [IMail Forum] OT: Tech Support Wait times > > Yes, but you don't pay them $1000 per TV for tech support. > > Bill Foresman > Matrosity Hosting > www.matrosity.com > 850.656.2644 > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of John T > (Lists) > Sent: Saturday, December 23, 2006 1:35 PM > To: [email protected] > Subject: [IMail Forum] OT: Tech Support Wait times > > Some thing to post on this weekend. > > You think hold times for Ipswitch are long, I am on hold waiting for support > for Time Warner Cable for 1 hr 15 minutes so far and counting. > > John T > eServices For You > > "Life is a succession of lessons which must be lived to be understood." > Ralph Waldo Emerson (1802-1882) > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
