I had a similar problem with another piece of software that doesn't like dual processors. Here is what I do. Log into the server as a console user (remote desktop doesn't allow this so use VNC or similar). If the service or process runs under the LocalSystem account you will need to run taskmanager with the appropriate permissions, logging in as administrator isn't good enough. You need to run the Task Manager from an privilege-elevated console. Type the following (with adjusted time) to Start | Run:
at 10:53 /interactive "cmd.exe" When the command prompt appears type Type 'taskmgr' in this console to start the Task Manager. Right click on the process name, select 'Set Affinity', then clear the one of the CPU checkboxs and click OK. Unfortunately, this has to be repeated on each the service or process re-starts. You could also use Process Explorer http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx Or you can modify the binary to run in single process mode using the IMAGECFG tool (you'll have to Google this as I've no experience of it) All the best, David Waller WiSS Limited. Intec, Ffordd Y Parc, Parc Menai, Bangor. Gwynedd. LL57 4FG. Registered in Cardiff 3904619 ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Denise Robinson Sent: 20 March 2007 15:33 To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions I'm sorry, but I don't. It was all verbal with a technician actually doing it on my machine through WebEx. I just googled though and remembered this is what he did. Start the install and then: 1. Press CTRL+ALT+DEL, and then click Task Manager. 2. Click the Processes tab. 3. Right-click [install].exe, and then click Set Affinity. 4. Click to clear either CPU0 or CPU1. 5. Click OK, and then close Task Manager. Good luck. Denise ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Keith Johnson Sent: Tuesday, March 20, 2007 11:12 AM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions Denise, Do you have a reference for that article? I didn't find anything in Ipswitch's knowledge base for the dual proc issue. Thanks for the aid. Keith ________________________________ From: [EMAIL PROTECTED] on behalf of Denise Robinson Sent: Mon 3/19/2007 4:36 PM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions It's not me calling it a bug. Tech support told me it was a bug and they had an article about how to fix it. I'm glad your install went smoother than mine. :) Denise ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vincent Toussaint Sent: Monday, March 19, 2007 4:36 PM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions I installed it on dual processor without any problem. 2006 original and 2006.2 (on a different dual proc. Machine) -------------------------------------- Vincent Toussaint Sys. Admin Hybride (www.hybride.com) ________________________________ From: Denise Robinson [mailto:[EMAIL PROTECTED] Sent: Monday, March 19, 2007 4:27 PM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions I had trouble installing 2006 (original not .2). It turned out to be a bug - the software won't install properly on a dual processor machine. I don't know if they fixed that in .2, but it sounds like they didn't. The error you're describing was exactly what I was seeing. The "fix" involved tricking the server. Apparently I did a terrible job of documenting it though... <rueful grin> I can't find the notes. I know it involved making the server think it was a single processor server temporarily. If you can get Tech Support on the phone again, they should be able to search for that issue and help you right away. Good luck. Denise ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Parsons Sent: Monday, March 19, 2007 4:19 PM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions dual zeon with 8 gig ram, 2 36g mirror and 4 72g raid 5. Does that have something to do with it? ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Denise Robinson Sent: Monday, March 19, 2007 2:56 PM To: [email protected] Subject: RE: [IMail Forum] 2006.2 installation questions Does it have dual processors? Denise ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Parsons Sent: Monday, March 19, 2007 3:21 PM To: [email protected] Subject: [IMail Forum] 2006.2 installation questions Trying to do a clean install and get the error that Aladdin HASP SL Runtime has ENCOUNTERED an internal error. Any ideas? Been waiting on hold for a while with IPswitch. Server is a Dell 6600 with 2003 enterprise with all service packs and .net 2.0 Thanks Eric To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
