They are getting it through the wireless sync program that manages to get every other HTML message just fine. This is the default way to get Email on the Verizon/PALM OS version of these phones. Several of my Real Estate agents have this and they do not have the capacity to install another Email, nor should they have to, especially when the ONLY program they can't get Email from is IMAIL.
If every other HTML client gets through save IMAIL isn't it logical to assume that maybe, as absurd as it may sound, just maybe that IMAIL has an issue sending HTML email? That they are doing something non-compliant? Would this be so far fetched? Maybe someone at IMAIL has access to a Verizon Palm TREO and test it? Wow - what a concept. I've been asking them to look at this for months. AOL, Outlook, Outlook Express, Fire Fox, BS Real Estate News letters generated from websites, ETC all in HTML, all display FINE using this method. The only time the agents can't read the body of the email is when it is sent through the web client as HTML. Anyone see a pattern here??? It worked in 8.22 doesn't work on 2006.1 or higher, hmm maybe they changed something? I will see if I can see anything different in the headers as Mike Higgins suggested, but I am not a programmer by any stretch and would have no idea what I was looking for. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Friday, May 18, 2007 4:12 PM To: [email protected] Subject: RE: [IMail Forum] IMail 2006.21 - HTML not readable on PALM OS If it syncs via POP or IMAP it is fine. But you are saying a third party apps grabs the email wirelessly. Cingular has the same type of app which I do not use, I just pop directly. You need to find out how they are getting their mail. Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Catuogno Sent: Friday, May 18, 2007 12:41 PM To: [email protected] Subject: RE: [IMail Forum] IMail 2006.21 - HTML not readable on PALM OS So every other HTML email is readable on this client (which is not third party software, it is the default setup and Email for Verizon on this device) even the old 8.22 email was readable and the fault is with the Palm Treo? It SHOULD be RFC complaint or it IS RFC compliant? Palm and Verizon are pretty big, I would think if they had a problem getting HTML email in general that they would've addressed it. I will call Verizon, I will see if I can get through to someone, but it seems to me that the logic on this list is flawed. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tripp Allen Sent: Friday, May 18, 2007 3:06 PM To: [email protected] Subject: Re: [IMail Forum] IMail 2006.21 - HTML not readable on PALM OS Not necessarily. The HTML messages we generate should be RFC compliant and therefore readable by any RFC complaint mail client. It could be that their Sync program is looking for something in particular that the messages don't have, or that there is some header in the mesages throwing off their sync program. For us to figure out what is causing their program to not deliver the entire message would just be guesswork. Whomever supports the synch program needs to look into why the synch is not working correctly. Tripp ----- Original Message ----- From: "Marc Catuogno" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Friday, May 18, 2007 1:12 PM Subject: RE: [IMail Forum] IMail 2006.21 - HTML not readable on PALM OS > Tripp, > > Maybe I'm being dense, but the wireless sync doesn't give you those > options. > You go to VZ website or call them, they put in your server, username, > password etc and then the wireless sync program pushes it to your device. > Then you can't open the HTML email sent from the webclient, but HTML from > anywhere else works. Makes me think it is an IMAIL issue, no? > > Marc > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
