This is a HUGE problem. I have a client with 800 accounts saying they're going to leave the platform because they're constantly getting logged out. I can't actually reproduce the probem here and am having a hard time tracking down their browser settings because they're across the country.
Are there any temporary workarounds? What's the preferences.config fix?
What is the ETA on 2006.21? I know it's in RC1 status, but we need it FAST FAST FAST!
I really think Ipswitch should start publishing a KNOWN ISSUES list with every release, and constantly keep it updated as things arise. Forget scaring off potential customers, they WANT to see this stuff. Be more concerned with taking care of the many customers you already have! I looked through the forums and boards before upgrading to this version, which was released on March 6th I think, before upgrading our system. I saw a reference here and there, but it didn't sound like the widespread revolt that I'm experiencing!
Thanks,
One bloody and bruised IT guy
-----Original Message-----
From: "John T (lists)" <[EMAIL PROTECTED]>
Sent 6/18/2007 5:16:49 PM
To: [email protected]
Subject: RE: [IMail Forum] 2006.2 web messaging nightmare
Bill, resolution of these problems and development of 2006.21 is almost complete. I and others have been testing with beta 3 (oops, meant preview 3) and so far things are looking to be fixed. The couple of issues I saw were either quickly resolved by simple code changes or by updating the preferences.config file or by having the user update their browser.
John T
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting
Sent: Monday, June 18, 2007 12:33 PM
To: 'Tripp Allen'
Cc: [email protected]
Subject: [IMail Forum] 2006.2 web messaging nightmare
Tripp,
You have helped me in the past with web messaging issues and now that you are the product manager for Imail I am hoping you can once again fix a VERY big problem with web messaging.
Many of our users are being logged out of web messaging when they send an email. I've waited a week for some solution from tech support/development with a final answer of downgrade to 2006.1 or await a new release. Neither of those are solutions because downgrading doesn't give me much confidence to upgrade and awaiting a new release will likely cost us business.
I've searched the forums and we are not the only ones experiencing this problem and I hope that you can step in and get development to fix this ASAP.
Thanks,
Bill Foresman
Matrosity Hosting
www.matrosity.com
850.656.2644
