Nico,
I couldn't answer that about the agreement. I imagine if you called support they would want you to restore the original file before they would help you. All it we did was change some of the java script to force all email to be plain text (new messages, forwards and replies) it does look funny if you try to forward an HTML e-mail but it is a minor trade off for us as many of our agents are mobile. If you can wait it out for the release of 2006.21 I would - but you are welcomed to the file if you want it. I can't speak to your forwarding issue, I can only tell you what I found on my server when we had forwarding issues. Marc _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nico Gazzano Sent: Thursday, June 21, 2007 11:12 AM To: [email protected] Subject: RE: [IMail Forum] Random forwarding failures Marc, The forwarding is going to the same domain on the Imail server, just a different address. I would understand the DNS theory if it was just the forwarding to Blackberries, but we're doing POP collects with some Tmobile Dash's and seeing a problem when forwarding from [EMAIL PROTECTED] to [EMAIL PROTECTED] Does the hacked file have any effect on the IPswitch support agreement? Thanks, Nico Gazzano Data Center Manager MIS Choice Inc. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marc Catuogno Sent: Thursday, June 21, 2007 9:41 AM To: [email protected] Subject: RE: [IMail Forum] Random forwarding failures Nico, Blackberry changed their webfront and suddenly HTML email from Imail Webclient stopped working, not truly Ipswitch's fault. In response to my complaints on this lists and a call into them, Ipswitch has put a plain text version of the email to be sent along with the HTML. They tested it with my blackberry and Palm Treo users, the text was readable. I have high hopes for the new release. I do have a "hacked" version of the compose message file for 2006.1 that defaults all messages to plain text - it does have a bug where if you try to attach a file after composing your message your text disappears, but it has been a great workaround for us waiting for 2006.21 to be stable. When I have seen forwarding break in the past it has usually been one or two things - You are being blocked by that domain (for me it was AOL) or you are having a DNS failure. Again neither of which you can hang on Ipswitch. If you are interested in the hacked file I can send it. But I will not be supporting it all, it is "as is" - Marc _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nico Gazzano Sent: Thursday, June 21, 2007 10:16 AM To: [email protected] Subject: [IMail Forum] Random forwarding failures At about 12:30am this morning iMail stopped forwarding messages for some accounts forwarding to other accounts on the domain and to certain handheld accounts. Around that time I had moved the spool directory to a new partition and changed the log directory to reflect the changes. The Queue is pulling emails from the correct directory. I've tried restarting all of the services and that's not correcting it. Also, text stopped appearing on blackberries when sending emails through iclient about two weeks ago. That's two strikes for 2006.1 and I haven't heard anything better for 2006.2. Come on IPSwitch! release a product that works at least half of the time. Nico Gazzano Data Center Manager MIS Choice Inc.
