refuse null senders is unchecked
There is a fire wall and a virus scan software on port 25
Here is all I could get out of the person on sending us email:
Your document: Re: Please click replay and see if the message goes through
was not delivered to: [EMAIL PROTECTED]
because: Error transferring to HOWARD-EDWARDS.COM; SMTP Protocol Returned
a Permanent Error 553 Requested action not taken: mailbox name not allowed
He received my message but is unable to send it back to me
I was hoping someone on the forum encounter this kind of problem before.
He also told me that his mail server forwards all messages to central server
in Japan and then from Japan they are send to their final destination.
I'm almost 100% sure that the problem is somewhere on their end because I
have no entries in my logs and he gets the error message just a few seconds
after he click send.
But he's a customer and I can't tell him that he doesn't know what his
doing. I didn't work with Imail long enough to consider myself an expert so
I want to ask people who have more experience.
TIA
----- Original Message -----
From: "Daniel Donnelly" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, March 30, 2000 12:24 PM
Subject: Re: [IMail Forum] 553 Mail box not allowed
> Do you have the 'Refuse Null Senders' enabled in IMails SMTP Security? Try
> disabling that, stop/start the SMTP service and test again.
>
> I don't recognize that as an IMail message and wonder if you would include
> more of the log so we can see then whole sequence. I also wonder if his
> server is sending to the wrong place (DNS problem at his end)?
>
> When I connect to howard-edwards.com, it does not look like (nor does it
> respond like) IMail on port 25 (SMTP, did you change the SMTP banner??) ,
> but does on port 110 (POP3). Do you have a firewall/proxy/virus scanner?
> Those could also affect mail coming to you.
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Rafal Karpinski" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, March 30, 2000 2:40 PM
> Subject: [IMail Forum] 553 Mail box not allowed
>
>
> One of our clients cannot send mail to us he can receive no problem.
>
> He gets following error message
>
> 553 Mail box not allowed
>
> I couldn't find any reference in the KB
>
> Our system is
>
> Imail ver 6.02
>
> running on Dell 2300 128mb of ram, 16 GB HD,
>
> NT 4 sp6
>
> Does any one have an idea how to resolve this issue?
>
> TIA
>
>
>
>
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
> "Daniel Donnelly" <[EMAIL PROTECTED]>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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