We have been using Imail for almost 4 years now. We have been very pleased
with Imail as a whole. The Web messaging being a very popular feature.
Support has been great for the most part. I have found that when we have a
tough problem, it is sometimes hard to get the person on the phone to pass
us along to a Sr. support tech when they cannot figure out the problem. But
we have always been able to talk to someone when we called and have had
email returned within 24 hours.
This is a support list, and as such, you will see a lot of the problems
people have here. But, this list is also a good reason to buy Imail!
Imail has been very stable for us as an ISP. It is easy to administer and
configure as well. Our only complaints are features that are pretty standard
industry wide (when we purchased Imail they were ahead of the curve, now
they have fallen behind...) today and they have yet to add them to Imail.
24x7 support would be nice too...
Sheldon
_____________________________
Sheldon Koehler, Owner/Partner
Ten Forward Communications
http://www.tenforward.com
_____________________________
Amateurs built the Ark.
Professionals built the Titanic.
----- Original Message -----
From: "Dave Koontz" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, April 03, 2000 7:34 AM
Subject: [IMail Forum] References - Anyone?
While we begin our evaluation of iMail, we were hoping that other College's
that use this product could share their experience with the it (good or
bad), and ipswitch's support and response times.
The product's feature set seems to fit into our Network structure perfectly,
but our concern is how well it will hold up once students, staff and faculty
begin using it heavily. iMail seems to offer alot for a very minimal price,
and it almost sounds too good to be true.
I would appreciate any and all comments.
Thanks!
Dave Koontz - Systems Engineer
------------------------------------------------------
Mary Baldwin College - Staunton, VA
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