[IMail Forum] Fax problems

[Scott MacLean]

We are experiencing problems with the fax sending module in our iMail 6.04 server. The fax processor is mangling the messages and removing chunks of them, it seems at random. Below, in blue, is an example of a message which is sent to the server. In red, is a representation of what the fax transmission module actually sends:

This is the message that doesn't work to the fax for. Its is their main need for the fax system.
Argh.
The table portion at the bottom doesn't work.

-----Original Message-----
From:   [EMAIL PROTECTED] [SMTP:[EMAIL PROTECTED]]
Sent:   Friday, September 08, 2000 7:30 PM
To:     [EMAIL PROTECTED]
Subject:        test Canada - 3111 # 8273

Test Canada - 3111
FotoFile Order # 8273
Date: September 8, 2000

Test Text goes here

Code               Description                    Packaged In  Pkgs   Total
----------------------------------------------------------------------------
AD1022             Safewatch Pro 2000 (New Flip P    100's       2     200
AD1011             Residential Label - English -     100's      20     2000

This is what comes out of the fax machine:

This is the message that doesn't work to the fax for. Its is their main need for the fax system.
Argh.
The table portion at the bottom doesn't work.


Test Canada - 3111
FotoFile Order # 8273
Date: September 8, 2000

Test Text goes here

Code               Description                    Packaged In  Pkgs   Total

Note that the "To: " and "From: " type headers EMBEDDED in the message text disappear, and anything including and after the "-----" line is never sent at all. Here is another example:

This is the message that doesn't work to the fax for. Its is their main need for the fax system.
Argh.
The table portion at the bottom doesn't work.

-----Original Message-----
From:   [EMAIL PROTECTED] [SMTP:[EMAIL PROTECTED]]
Sent:   Friday, September 08, 2000 7:30 PM
To:     [EMAIL PROTECTED]
Subject:        test Canada - 3111 # 8273

Test Canada - 3111
FotoFile Order # 8273
Date: September 8, 2000

Test Text goes here

Code               Description                    Packaged In  Pkgs   Total
AD1022             Safewatch Pro 2000 (New Flip P    100's       2     200
AD1011             Residential Label - English -     100's      20     2000
----------------------------------------------------------------------------
AD1022             Safewatch Pro 2000 (New Flip P    100's       2     200
AD1011             Residential Label - English -     100's      20     2000

This is what comes out of the fax machine:

This is the message that doesn't work to the fax for. Its is their main need for the fax system.
Argh.
The table portion at the bottom doesn't work.


Test Canada - 3111
FotoFile Order # 8273
Date: September 8, 2000

Test Text goes here

Code               Description                    Packaged In  Pkgs   Total
AD1022             Safewatch Pro 2000 (New Flip P    100's       2     200
AD1011             Residential Label - English -     100's      20     2000

Anyone have an idea about what's going on, and more importantly, how we can fix it?

__________________________________________________________________________

Scott MacLean, CASMEL-I                            http://www.nerosoft.com

[EMAIL PROTECTED]                                           ICQ: 9184011