Patrick,
What you describe, is not 'normal' IMail behavior (assuming no alias or List
Server, of the same name), so there must be 'something else' redirecting the
email. Do you have a 'nobody' alias? Have you looked at a header of one of
these 'mis-directed' emails? I'm sure there is some clue there! That will
also give you specific times to use when checking the logs. If you have the
'Refuse Null Sender' enabled in IMail's SMTP Security, please disable that
and stop/start the SMTP service. That setting can keep you from getting
'postmaster' messages, which are clues to problems and maybe the missing
data you need to discover the 'problem'.
Are there any 'rules' in IMail, on the host, domain or user(s) in question?
They can send email places you might not expect (at first!).
Look within you message for other suggestions.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Patrick Mulvaney" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, March 12, 2001 11:59 AM
Subject: [IMail Forum] Misdirected e-mails
> I apologize for the length of this message, but the problem I am
> encountering is not easy to quickly summarize.
>
> We have recently installed an Imail 6.05 Server in order to replace
> an existing mail service.
Is that other email server completely disabled or removed? If it is getting
into the picture, then you need to look there for any forwarding, aliases or
rules, that might be affecting these messages or accounts.
>As part of the initial setup, we created 5
> bogus "Test" users to use for the purpose of training our users in
> the new mail client.
> Early in the process of bringing in the Imail Server, we had set one
> of these test users to forward its mail to another, legitimate user. The
> forwarding was done to allow copies to be forwarded, while the test
> user would also keep a copy. after we were satisfied with the
> functioning of the forwarding option, it was removed.
So you really do 'know' that IMail works!
?However, now
> more often than not, this test user forwards its mail to two other
> users, one a legitimate user and one of the other test users, without
> retaining a copy for itself. I have checked this test users setup, and
> there is nothing set in the forwarding option, nor is there a
> forward.ima file. I have also deleted, and then recreated this user
> five times.
OK, no forwarding, but how about Rules or Info Manager on the account (see
above)? Did you check to see if the users folder was also removed, when you
deleted the account? It should have been. If not, it could contain
forwarding info (I know, you checked) or other files. Delete the account,
then make sure folder is also gone, before recreating the same user.
>I have tried restarting both the Imail Administrator, and
> the server itself, between the deleting and recreation. But the
> forwarding continues. There are no aliases of any kind setup on the
> server, except for the default ones.
You mean only 'Postmaster' and maybe 'root' and 'imailsrv'? 'Nobody' is not
a default alias!
>I have also checked the server
> log files for the times that the e-mails were misdirected, and there
> are no records of any mail being sent to the alternate addresses.
> While these test users will not be in use much longer, other more
> serious problems associated with the test user in question have
> occurred.
Well, I guess once you get one problem figured out, you will tell us more?
> I have tried contacting Ipswitch tech support, and searched it's
> knowledge base, to no avail. (Ipswitch recommended selecting
> refresh from the servers Tools menu- I had tried that be fore
> contacting them). Does anyone have any suggestions as to what
> can be done about this?
> Patrick
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
