I have thought about this for a long time, and never acted on it because the
need never arose to implement this scenario. Although this requires
programming, it is food for thought. You could setup a real account, so a
mail folder exists, and have all mail delivered there. You could run a .cmd
script every five minutes that would look through the mail by date, and
would then send each message in a 1-2-3 sequence to cover all support
addresses. After the message is sent that message would be deleted from the
mail folder. You would need to tell the program that if there were only two
messages, one for support1, and one for support2, that the next message sent
would go to support3, then support1, and so on. I don't know anyone who has
done it yet, but having it in a .cmd script makes it easy to modify if your
support department expands.
A member supported Anti-Spam Database for Postfix, Sendmail, and IMail.
Postfix RPMs for RedHat 7.1 available in the member's section.
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----- Original Message -----
From: "Guy Isabel" <[EMAIL PROTECTED]>
To: "IMail Forum" <[EMAIL PROTECTED]>
Sent: Sunday, July 29, 2001 11:35 AM
Subject: [IMail Forum] Round-robin delivery
> I'm fishing for ideas about accomplishing the following. Say I have an
> e-mail address named [EMAIL PROTECTED] and there are three people "manning
> the help desk". They have the following individual e-mail addresses:
> [EMAIL PROTECTED], [EMAIL PROTECTED] and [EMAIL PROTECTED]
>
> The obvious question: How can I set things up so that requests sent to
> [EMAIL PROTECTED] are sent to the three people/addresses in a round-robin
> fashion? I take it that [EMAIL PROTECTED] could be a program alias but what
> should the program do? Write to a file a number (1, 2 or 3) to increment
the
> value (modulo 3) and execute IMAIL1.EXE to get it to send the original
> message to [EMAIL PROTECTED]? If so, would the "-f" switch in the
IMAIL1.EXE
> command line point to some temporary file that would indeed contain the
text
> of the request?
>
> Another possible approach could be to have [EMAIL PROTECTED] as a real
> address and somehow programmatically changing the forwarding address on
this
> account to [EMAIL PROTECTED]?
>
> As I said, I'm looking for ideas. Any and All suggestions welcome!
>
> Guy
> --
> Guy Isabel <[EMAIL PROTECTED]>
>
>
>
>
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