> I'm running Imail v. 6.05 on a W2K server, using KillerWebMail web > template. Everything has been running fine for a year. > I have one user who just developed this problem: when he logs > on via the web, his To:, CC:, BCC, & subject lines have shifted so > that CC: appears on the top line, BCC on the second line, Subject > on the third line. The bottom line, however, does not say TO:. > When he uses the contacts (addressbook), it still puts the name on > the first line (which is now CC:) All of the mail he sends tries > to go to the word that is on the bottom line (the old subject > line) and comes back as undeliverable. (If he used his > addressbook, it also gets CC'ed to the right person.) > Is there a nice fix? Or do I do the heavyhanded thing and > delete him as a user and re-add him? If I do this, I know I have > to copy the mailboxes and contacts. What is the name of the > addressbook file? I don't recognize it.
Well, that's a new one. :) A corrupt mailbox file cannot cause this problem... it's client-side. You don't mention a few key points of information: 1)what browser is this user using?, and 2)have you tried this user's account from another browser, to rule-out a browser-based problem? My *guess* is the user is using Netscape, and that he's got a corrupt style cookie. Have him re-apply a style from the Options pull-down menu, then test again. If problem persists on NS, make sure he's at v4.73 at least. Ron Hornbaker President/CTO . . . . . . . . . . . . http://humankindsystems.com . . . . . . . . . . . . w e c o d e. w e c a r e. . http://AnswerTrack.com - eCRM email tracking solution . http://KillerWebMail.com - the name says it all . http://hksi.net/products - EZSignUp, You'veGotIMail!, etc... . http://hksi.net/testimonials - 2,177 admins can't be wrong Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
