>I've got a user that insists that their e-mail is not being forwarded to >their AOL account. I however say it must be getting there. I just need >either someone to back me up or give me a good slap. Here's the log snippet:
>03:06 08:05 SMTP-(0000005A) 250-rly-zd03.mx.aol.com peer name unknown This is your first sign of trouble. >03:06 08:05 SMTP-(0000005A) >. >03:06 08:05 SMTP-(0000005A) 250 OK >03:06 08:05 SMTP-(0000005A) rdeliver aol.com [EMAIL PROTECTED] (1) ><[EMAIL PROTECTED]> 718 This shows that AOL accepted the E-mail, and took responsibility for delivering it. However, AOL then silently deleted the E-mail. AOL has 2 types of filtering: The publicly acknowledged filtering (see http://postmaster.info.aol.com ), and the secret, undocumented filtering (which will result in the E-mail being deleted). Nobody knows exactly what is involved in the secret filtering, but lots of people who run mailservers that are missing a reverse DNS entry have their mail deleted, and it stops getting deleted when they fix the problem. And http://www.dnsstuff.com/tools/ptr.ch?ip=168.11.208.10 shows that you are missing a reverse DNS entry. So you have two options: Either tell your user that AOL is deleting their E-mail and to get an ISP with spam filtering with lower false positives, or get the reverse DNS entry and see how things go from there. -Scott --- Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for IMail. http://www.declude.com --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
