I patched our i-mail server up to 7.06 HF2 a week ago and have come accross a pop3 timeout issue. Many of our customers are receiving the following error:
our server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mindinfo.com', Server: 'mindinfo.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F Normally I would associate this with modem troubles or connectivity issues, but we've had a tech support wave come through this week regarding this issue and we've tested several of our customers modem connections and found them to be working properly. I don't think this is related to large attachments as the accounts had only a few small e-mail msgs. The modem connections with the users were also tested and had good connectivity. This has happened with a large portion of our customer base since the last service patch was applied: 7.06 2002.03.06.8 is the version number listed under Imail Administrator. I'm wondering if i should reapply the hot fix II, or if anyone else has any suggestions or insights, please feel free to dump them on me. Here are the pop3 configurations: Checked: Enable XTND XMIT command Auto-deny possible hack attempts Unchecked: Use APOP Allow remote password change I'm currently logging to file: SYSMMDD.txt with debugging on (this is as of today). The control access is setup to allow all users to connect except for those listed and I don't have anyone listed. I can supply other information if needed. -- Mind Information Systems LLC Technical Support Staff Jonathan Ingram Phone: (559)730-3600 Web: <http://www.mindinfo.com/tech_support/> -- --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.345 / Virus Database: 193 - Release Date: 4/9/02 Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
