If you have access to your router, I would suggest consoling in and turning on debug 
to see what traffic is doing both ways.  Be careful not to turn debug on for 
everything, otherwise you'll have a very unhappy router.  Are any packets being 
dropped?

---------- Original Message ----------------------------------
From: "IMail Admin at BC Web" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date:  Thu, 13 Jun 2002 14:06:30 -0700

This question is off-topic, but it's really got us stuck and the issue is
urgent.  I'm hoping that with all the brain power and experience on this
list, someone else will have a better insight.

We just switch backend providers for us.  The new providers give us a single
T1 line.  The problem is that while inbound traffic (e.g., if we browse or
download from the Net) is at T1 speeds, outbound traffic crawls at
POTS/modem type speeds.  The telco claims to see no errors on the line, but
I know that our systems and network is fine (not to mention that everything
worked fine before switching telcos).  The question is, what things could
cause this problem and how do we test these possibilities?

Even though this is a true T1, it acts like an ADSL line with throttling set
very tight on outbound traffic.  It also appears that they have trouble
reliably routing to our IP addresses.

Does anyone have any suggestions at all?

Ben
BC Web


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Mind Information Systems LLC
Technical Support Staff
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