> After searching the KB using "web mail receiving attachments| > imail" and not > finding what I need, I am going to the gurus: > > we received a complaint from a user that they were not able to read > attachments via webmail; sure enough I checked it out and this > function is > not working. When an attachment arrives, and the user tries to > view it via > webmail, another browser window pops up and the binary info is > displayed in > the browser screen. > > I have checked and the browser.cap file is updated with all > recent versions > of IE & NS browsers; the registry also matches. > > We are running IMail 7.06 and Killer Web Templates with Declude > virus/junk/hijack > > Any guidance is greatly appreciated!
The big variables to document are 1) the file type and extension, 2) the encoding method of the sending email client, 3) the file handler apps set up on the receiving browsers, and 3) the message format of the sending email client (plain text, html, or rich text). Rich text delivered by MS clients is notoriously incompatible on the receiving end. Plain text sending of .txt, .doc, .gif, .jpg, and .zip attachments should work all the time. When you find one that's incompatible in all receiving browsers, you should dig the raw message header and body out of the .mbx file on the server, and send it to Ipswitch so they can reproduce the problem. Upgrading to IMail 7.13 would also be highly recommended, although I'm not aware of specific file attachment handling differences between that and 7.06. If you want to see if 7.13 would help things, try sending attachments to [EMAIL PROTECTED], and then log in with "demo" and "blue" at http://killerwebmail.com and check it out. :: Ron Hornbaker, President/CTO :: http://humankindsystems.com - Ipswitch Premier Partner :: http://AnswerTrack.com - eCRM email tracking & routing :: 1-888-952-4888 or [EMAIL PROTECTED] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
