This log snippet shows a totally valid message being sent AND accepted. No problems here
Eric S ----- Original Message ----- From: "Dannyk" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, February 20, 2003 4:54 PM Subject: RE: [IMail Forum] HELO > OK I pulled more out of the mail log. Hopefully I got it all and it makes > sense. > > Imail does not bounce the message. It tried 20 times and then failed. It > seems to be only when a client is sending to multiple recipents. > > I do see the EHLO and HELO. Is it just one of there servers that is causing > this problem? > > > What should I tell them? TIA > > > 20030220 073911 127.0.0.1 SMTP (1064) Trying oro.net (0) > 20030220 073912 127.0.0.1 SMTP (1064) Connect oro.net > [209.77.110.111:25] (1) > 20030220 073912 127.0.0.1 SMTP (1064) 220 oro.net SMTP gateway mail > server (Ni:flod) > 20030220 073912 127.0.0.1 SMTP (1064) >EHLO ncws.com > 20030220 073912 127.0.0.1 SMTP (1064) 500 Not supported. > 20030220 073912 127.0.0.1 SMTP (1064) >HELO ncws.com > 20030220 073912 127.0.0.1 SMTP (1064) 250 Ok. Need MAIL FROM: next. > 20030220 073912 127.0.0.1 SMTP (1064) >MAIL FROM:<[EMAIL PROTECTED]> > 20030220 073912 127.0.0.1 SMTP (1064) 250 Sender will be validated by > recipient. > 20030220 073912 127.0.0.1 SMTP (1064) >RCPT To:<[EMAIL PROTECTED]> > 20030220 073914 127.0.0.1 SMTP (1064) 250 recipient <[EMAIL PROTECTED]> > accepted - 1s > 20030220 073914 127.0.0.1 SMTP (1064) >RCPT To:<[EMAIL PROTECTED]> > 20030220 073917 127.0.0.1 SMTP (1064) 250 recipient <[EMAIL PROTECTED]> > accepted - 2s > 20030220 073917 127.0.0.1 SMTP (1064) >DATA > 20030220 073917 127.0.0.1 SMTP (1064) 354 Enter mail, end with . on a > line by itself > 20030220 073917 127.0.0.1 SMTP (1064) >. > 20030220 073935 127.0.0.1 SMTP (1064) 250 message accepted for > delivery - 17s > 20030220 073935 127.0.0.1 SMTP (1064) rdeliver oro.net multiple (2) > <[EMAIL PROTECTED]> 1745 > 20030220 073935 127.0.0.1 SMTP (1064) >QUIT > 20030220 073935 127.0.0.1 SMTP (1064) 221 closing connection. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of R. Scott Perry > Sent: Thursday, February 20, 2003 1:27 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] HELO > > > > >I have a client trying to send email to an ISP and sometimes it works and > >sometimes it does not. In the log it shows "Too Much Load". > > > >The ISP's response is that there is something wrong on my side. Any have > >any ideas on this? Here is the message: > > Let's skip the message for a second, and look at the logs: > > > > 20030220 063318 127.0.0.1 SMTP (272) Trying oro.net (0) > > > 20030220 063318 127.0.0.1 SMTP (272) Connect > > oro.net [209.77.110.102:25] (1) > > > 20030220 063318 127.0.0.1 SMTP (272) 421 Too much load; please > > try again later > > > 20030220 063318 127.0.0.1 SMTP (272) SMTP_DELIV_FAILED > > > 20030220 063318 127.0.0.1 SMTP (272) >QUIT > > This shows that IMail connects to their mailserver, and it responds with a > message that in computerese says "I'm busy right now, please try again here > later." IMail should retry that IP later. > > What do the logs say after the above log file entries? Does IMail bounce > the message (it should not), or does it retry it later? Do you have IMail > set up with some very strict settings, such as to bounce E-mail that isn't > delivered on the first attempt? > > oro.net has 4 primary mailservers (with no backups); an attempt to connect > from http://www.DNSreport.com 's Mail Test showed that 3 of the 4 > responded, with 1 not responding (the one that gave you the 421). > > >You appear to have a few mail servers there which are > >misconfigured to use invalid names instead of connonical names > >when saying "HELO" as required by the RFC's. > > This is a bunch of hooey, hogwash, or whatever your favorite term for > nonsense is. > > The didn't even accept your HELO/EHLO. They decided not to allow the > connection when they sent you the SMTP greeting, so you never had a chance > to send them the HELO information. > > According to the Ipswitch mailserver, your mailserver identified itself as > mail2.ncws.com. That has an A record, and is perfectly valid. > > >Generally, only spammers do this. To be RFC compliant, the name a server > >calls > >itself in the "HELO" or "EHLO" command must be connonical. > > Well, connonical isn't a word, but it sounds like they mean a fully > qualified host name, which indeed it should be. But they never got your > host name (or if they did, it was from another log file snippet). Note > that a number of legitimate mailservers do not meet this requirement. > > >It *should* also resolve to the IP address the server is actually > >using, and DNS should also return that IP address, and reverse > >DNS should also return that connonical name. > > True, but rarely is DNS set up this well. And it is nearly impossible in > real life, when you have virtual hosts. > > >Our servers don't require all this (although they will insert > >warning headers if any of this is out), but they do require a > >cononical name in the "HELO" field. > > In this case, you'll need to check your logs to see if there are any cases > where you do send them the EHLO (or HELO) information. The log file > snippet you sent showed a problem on there end, but not one that would > cause the mail to bounce. > > -Scott > --- > Declude JunkMail: The advanced anti-spam solution for IMail mailservers. > Declude Virus: Catches both viruses and vulnerabilities in E-mail, with no > annual licensing fees. > > --- > [This E-mail was scanned for viruses by Declude Virus > (http://www.declude.com)] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
