John, Hostingcontroller.com made that very same request to me today. There is no way I'd let anyone not on my staff access a server via terminal services. If there was no other choice, I'd use Netmeeting with a shared desktop and I'd grant the vendor control while I watched everything they did.
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > John Tolmachoff > Sent: Tuesday, March 04, 2003 6:35 PM > To: [EMAIL PROTECTED] > Subject: [IMail Forum] OT: Policy Question > > > How many IT admins out there would allow a software vendor > access a server via terminal services to update/upgrade the > vendor's software on the server without their knowledge or oversight? > > We have a client that has allowed this, and it has become an > issue where the client requested us to make some > customizations to the Web screens, but the software vendor > ignored and over wrote with out telling any one. Now the > software vendor is saying they did nothing wrong. > > They made a change based on a user reported problem. > > Hello, we are the IT support. > > Sorry for the OT but this kind of actions by a vendor tick me off. > > John Tolmachoff MCSE, CSSA > IT Manager, Network Engineer > RelianceSoft, Inc. > Fullerton, CA 92835 > www.reliancesoft.com > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%> 40list.ipswitch.com/ > > Knowledge Base/FAQ: > http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
