we find that if the user continues to click the "ignore" or "continue" option when it displays, that the message will eventually download. this of ciurse doesn't solve the reason for the occurance...
------------ Randy Armbrecht Global Web Solutions�, Inc. (804) 346-5300 x102 (877) 800-GLOBAL x102 http://globalweb.net http://e-globalweb.net ---------- Original Message ---------------------------------- From: "Markus" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Sat, 31 May 2003 10:09:22 +0200 >Anyone else having some 10054-lines in his logfiles, and is interested >to solve the problem? > >Specially if a user with a slow connection (64k) has messages > 5 MB in >his mailbox this will cause repeatedly the same situation: The user with >the already slow connection trys to download this message again and >again. He recieves messages before the big one multiple times because >they was not deleted after the timeout. > >All messages listet after the big one will not be downloaded. So in the >worst case after a certain time the user mailbox is full and new >messages are bounced back to the sender. > >When the mailbox user calls our support we can't do very much. We >transfer the message causing the failure with the Imail client to >another temporary mailbox, so he can download and free up his mailbox. >But there is no way to transfer this message. > >An important note: >In ANY case, over the same slow connection users can download files much >bigger then 5 MB from web-servers, ftp-servers, and also other (not >IMail) pop3-servers without any problem. The download is not the fastest >- there can also be delay times greater then 10000 milliseconds - but it >works. > >Markus > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Duane Boudreau >Sent: Friday, May 30, 2003 11:17 PM >To: [EMAIL PROTECTED] >Subject: RE: [IMail Forum] Outlook Time Out Problems > > >Those messages are definitely showing up in my logs. > >Duane > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Markus >Sent: Friday, May 30, 2003 4:12 PM >To: [EMAIL PROTECTED] >Subject: RE: [IMail Forum] Outlook Time Out Problems > > >Hi Duane, > >Can you find some lines containing "send error 10054" (SMTP) or "send >error [IP] 10054" (POP3) in your logfiles? > >This is happening on our server (ver 7.15) several times any day and was >already so on ver 6. Any time the IMail-Server has dropped the SMTP- or >POP3-connection to the client. The client has his timeout (usually 60 >seconds) after them he returns an error message. > >As I has understand in several tests from different clients, connection >types and connection speeds this happens any time if a client (any >client!) connects over a slow (or satured) line to an IMail- Server. If >some TCP-Packets has delays greater ~7500 to ~9000 milliseconds the >mailserver silently drops the connection to the client and writes the >10054-error in his logfile. > >Until now I haven't found any solution for this. I've tried to set up a >POP3-Proxy beside the IMail-Server hoping that this can level out the >high delayed packets from the client. Unfortunately without the desired >result. > >I assume that IMail ver x.x has a hardcoded timeout for the next >TCP-packet. If the time between two packets is greater then around 8000 >milliseconds the connection will be dropped. > >I'm pretty sure that this has absolutely nothing to do with certain >motherboards, NIC's any other hardware or windows server settings. In >the same time that certain clients (with a slow connection to our >server) has the timeout problems dozens of other clients can send and >recieve messages like a champion. > >Markus > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Duane Boudreau >Sent: Friday, May 30, 2003 9:45 PM >To: [EMAIL PROTECTED] >Subject: [IMail Forum] Outlook Time Out Problems > > >Hi All, > >I have one client that is having issues trying to email out using >Outlook. When they send out files 1mg+ the email gets to 85% done and >then hangs up and they get timeout errors. I am running Imail V8.00. > >I've gone thru everything I can thing I can think of: > - Removed incoming and out going email size limits > - Upgraded to V8.00 (from 7.07) > - Freed up disk space > - Rebooted the server (nothing else worked so....) > >So far nothing has helped. > >Any ideas what I should try next? > >TIA, >Duane > > > ________________________________________________________________ Sent via the Mail Systems at globalweb.net To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
