Several things can cause this. One is, Web Messaging can't find the Language pack files or Directory. They should be contained in \web\LanguagePacks Second, you need to allow cookies from the mail server to your browser. Third is the language packs might be corrupt. Fourth, check the permissions on the LanguagePacks directory and make sure the system has access to it. Fifth, if you edited any of the language pack files, config_languageSelections.cgi, or languageLoader.cgi reinstall the defaults. Also, make sure all of the above files exist in the Web directory.
You can also try this page for more information: http://support.ipswitch.com/kb/KW-20030515-DM03.htm -Sean -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Steven Copeland Sent: Friday, June 06, 2003 12:33 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] "Undefined" labels in KWM4 Yesterday, I upgraded my Imail 8.0HF1 system running KWM version 3 templates to the new version 4 templates. During the install, I chose to install all of the language packs. Now the problem. Since the upgrade, I'm getting a lot of folks with the following problem. After you login to your webmail, the word "undefined" appears in place of every label in the program. In other words, on the login page the labels "Email Address", "Password", "Remember Me", have been replaced with the word "undefined". The word in the Language box is even "undefined and if you try to change it to English it just goes back to "undefined". When you get into the program you can send and receive e-mail fine, if you can figure out the icons, because they all say "undefined." The only dropdown box that has anything in it is the date box. The other two "Options and Styles" and "Languages" are empty. This occurred whether I was in the administrator email account or in any of the users email. Anyone else experienced this? In the interim, I've restored back to my version 3 templates. Everything looks and acts fine on my machine, but I have more than a "few" customers with the same issue. Didn't find anything in the archives or knowledge base about this. ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Thank You, Steven Copeland Network Administrator Pioneer Telephone Cooperative, Inc. http://www.pldi.net http://www.pld.net http://www.ptci.com *********************************************************************** To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ �R{.n�+������ 0��0��!r����i������x%��l�٥.+-�!������ 0���j�!����o♨�~�%��b��"��\�oʞ�%y� � �P��i��0�*l�+\��&�˩������_
