Have you tried send him a message, then look in the logs (with POP3 logging on) to see if his mail client retrieves it? It could be a rule or configuration in his client.
Also, send him a message and see if the count shows up in the Imail admin. John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of paul > Sent: Friday, June 27, 2003 9:16 AM > To: [EMAIL PROTECTED] > Subject: [IMail Forum] vanishing mail.... > > hey all, please give me some advice here. > > Problem. > The BOSS hasn't been getting mail lately. Today we noted 3 messages he > didn't get, 1 which is forwarded to all in the office. I got a copy, so it's > not being blocked. Looking at the logs show each message delivered. I > checked the Declude JM+AV logs just to make sure, and both show no problems. > As I said, the SMTP logs alone tell me Declude isn't at fault, and as far as > Imail's concerned, the message is delivered. Here are the latest log > snippets <with altered names> from what I see. > > 06:27 11:55 SMTPD(010B011A) [ip] MAIL FROM: <[EMAIL PROTECTED]> > 06:27 11:55 SMTPD(010B011A) [ip] RCPT TO: <[EMAIL PROTECTED]> > 06:27 11:55 SMTPD(010B011A) [ip] D:\IMail\spool\D68dd010b011a9e2b.SMD > 1766 > 06:27 11:55 SMTP-(00001358) processing > D:\IMail\spool\Q68dd010b011a9e2b.SMD > 06:27 11:55 SMTP-(00001358) ldeliver mail.2khiway.net myboss-main (1) > [EMAIL PROTECTED] 2077 > 06:27 11:55 SMTP-(00001358) finished D:\IMail\spool\Q68dd010b011a9e2b.SMD > status=1 > > Any ideas where to start looking? AFAIK, and he knows, he has no personal > filters set up to block mail. > > Thanks! > > Paul > > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
