It's very likely that it's a problem with the client configuration. I've had this type of problem where the PHB type has accidentally set an Outlook filter or changed the sort order and can't find new messages.
Dan ---------- Original Message ---------------------------------- From: "paul" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Fri, 27 Jun 2003 11:15:32 -0500 >hey all, please give me some advice here. > >Problem. > The BOSS hasn't been getting mail lately. Today we noted 3 messages he >didn't get, 1 which is forwarded to all in the office. I got a copy, so it's >not being blocked. Looking at the logs show each message delivered. I >checked the Declude JM+AV logs just to make sure, and both show no problems. >As I said, the SMTP logs alone tell me Declude isn't at fault, and as far as >Imail's concerned, the message is delivered. Here are the latest log >snippets <with altered names> from what I see. > >06:27 11:55 SMTPD(010B011A) [ip] MAIL FROM: <[EMAIL PROTECTED]> >06:27 11:55 SMTPD(010B011A) [ip] RCPT TO: <[EMAIL PROTECTED]> >06:27 11:55 SMTPD(010B011A) [ip] D:\IMail\spool\D68dd010b011a9e2b.SMD 1766 >06:27 11:55 SMTP-(00001358) processing D:\IMail\spool\Q68dd010b011a9e2b.SMD >06:27 11:55 SMTP-(00001358) ldeliver mail.2khiway.net myboss-main (1) >[EMAIL PROTECTED] 2077 >06:27 11:55 SMTP-(00001358) finished D:\IMail\spool\Q68dd010b011a9e2b.SMD >status=1 > >Any ideas where to start looking? AFAIK, and he knows, he has no personal >filters set up to block mail. > >Thanks! > >Paul > > >--- >[This E-mail scanned for viruses by Declude Virus] > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
