Mike
At 02:21 PM 8/5/2003 -0700, you wrote:
Instant service and satisfaction can be obtained by paying the extra money and dealing direct with IPswitch. They've even been known to offer a discount here and there.
----- Original Message ----- From: "Scott MacLean" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, August 05, 2003 2:15 PM Subject: [IMail Forum] CDW reseller
> Just in case anyone is contemplating purchasing IPSwitch product through > CDW, let me detail what I have been going through with them: > > July 18 - I go online and purchase IMail Pro service agreement renewal for > $349.88 through CDW's web site. I receive email from them immediately > confirming the order. > > July 18 - I receive email from CDW rep re-confirming the order and > confirming shipping address. > > July 21 - I call the CDW rep and ask just what was being "shipped," seeing > as it was a rather intangible product. He says "items like this come in an > email and it usually comes about 7-10 days after your order." > > July 28 - CDW calls me and says that they cannot "ship" to my Canadian > address. I ask him what difference my address makes, being that the item is > being "shipped" via email. He doesn't know, says I will have to contact > IPSwitch. I call IPSwitch and ask the same question. They said they don't > know why I am being told this, and that I will have to contact CDW. I call > CDW back again, they have no answer, say it is up to IPSwitch. I give up, > and change the shipping address to an American address. > > July 29 - CDW rep emails me and says the item will be "shipped" immediately. > > July 31 - My credit card is charged for the order. > > Aug 1 - I receive an automated email from CDW saying "Your order has been > processed and shipped from our Vernon Hills distribution facility via > GROUND." I call the CDW rep and ask why I received this if it is supposed > to be sent as an email. He says he doesn't know, and will get back to me. > > Aug 1 - I receive a phone call from my CDW rep at 3:00 pm who tells me that > an email has been sent to me containing the "renewal." No email arrives. > > Aug 4 - I call my CDW rep and tell him no email has been received. I > checked my mail server logs as far back as July 31st, and no email has > arrived from either cdw.com or ipswitch.com other than IMail list traffic. > He gives me a CSR number to "trace" my order. > > Aug 5 - I call CDW and ask for an update. He says he doesn't know anything > new, just that they are "tracing" the order. He doesn't know when they will > have an answer for me. > > Aug 5 - I call IPSwitch. They state they have never received any order in > my name, my company's name or to my address from CDW. I call CDW. CDW > customer service guy talks to my rep, and tells me they "don't know" what > happened to my order, but should have an idea by Thursday or Friday of this > week. > > I placed this order on the web because I needed the renewed service > agreement quickly, as I have a new server sitting here waiting to go online > with upgraded IMail software. It's almost 3 weeks later, and I still have > nothing, and no hope of anything actually ever appearing at this point. > > My advice: Stay away from CDW for purchasing IPSwitch product. > _______________________ > Scott MacLean > [EMAIL PROTECTED] > ICQ: 9184011 > http://www.nerosoft.com >
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