I am using Track IT by Blue Ocean, bought by Intuit. John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Kaj S�ndergaard Laursen > Sent: Thursday, September 11, 2003 2:27 AM > To: [EMAIL PROTECTED] > Subject: [IMail Forum] Help-desk software > > > Hi > > I'm looking to get some HelpDesk software for the school where I'm the system > administrator. We are not that big, just 3 persons in IT support department, but a lot > of users (students). > > At the moment we use a dedicated mailbox on our exchange server that we all 3 > monitor. But I would like something that makes it easier to assign a person to the > call, assign a priority and monitor the response times. I would like something that > could also work as a changelog - who changed what setting at what time. > > I know that there was some recommodations on this list before - but I did'nt save > the e-mails. I would to know if you have some good experiences with some > products. > > Regards, > > Kaj > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
