Are these happening to the same clients? Or random users?

John Tolmachoff
Engineer/Consultant/Owner
eServices For You


> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:IMail_Forum-
> [EMAIL PROTECTED] On Behalf Of mike
> Sent: Monday, January 26, 2004 9:17 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Imail Server attachment corruption problem
> 
> I have been able to narrow down the point where the corruption occurs.
> 
> All the messages that arrive at the Imail Server, arrive with the
> attachments intact without corruption.  From the Imail server I am able to
> forward them to an external mail server (earthlink) then retrieve from
> Earlthink with POP3.  These all test AOK.  So all functioning of SMTP is
> AOK.
> 
> Corruption problem only happens at one point...  A clean copy residing on
> the Imail server that is then retrieved by POP3.  In this process is where
> 1/4 of the images receive various levels of corruption.
> 
> The computer used to receive has been tested ok with receivng other pop3
> messages, as well as a test on an alternate computer to retrieve POP3 from
> IMAIL and the corruption follows the retrieval.
> 
> I also tried upgrading the 8.0 to the latest rev level of IMAIL and it
> made
> no difference.
> 
> Basically, POP3 retrievel of messages from an IMAIL server is the ppoint
> of
> corruption.
> 
> All these other tests also confirm that memory is not an issue as it only
> occurs with one specific action,  Which is consistantly repeatable.
> 
> Any other ideas???
> 
> Thanks
> 
> Mike
> 
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of mike
> Sent: Monday, January 26, 2004 11:19 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] Imail Server attachment corruption problem
> 
> 
> Sever has a 1gb of ECC (error correcting ram) and has also had memory test
> run against it and it all checks out.
> 
> No other applications on the server, such as Oracle, sqlserver or IIS have
> any problems.
> 
> I wish it was as easy as changing the memory.  :-(
> 
> Mike
> 
> 
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of R. Scott Perry
> Sent: Monday, January 26, 2004 11:12 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Imail Server attachment corruption problem
> 
> 
> 
> >i am evaluating Imail Server V8.0  Functionaly it seems to be work fine
> >on
> >all the test which I have run, except one.
> >
> >Aprox 25% of all JPG attachments to emails are becoming corrupted when
> >they pass thru the Imail Server.  the text of the emails itself always
> >appears fine.
> >
> >Anyone else encounter this?  Is there a patch?
> 
> The only times I can recall having seen attachments corrupted from passing
> through an IMail server are when either [1] there is corrupt memory on the
> server, or [2] a header/footer is being added to an E-mail with a missing
> body and obscure encoding method.
> 
> #2 almost certainly isn't the case (that is very, very rare, and would
> normally happen to 100% of the E-mail passing through the server from the
> same mail client).  So I would check the RAM as the first step.
> 
> Note that IMail (nor any IMail addons, as far as I know) will not alter
> attachments in any way.
> 
>                                                     -Scott
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