Yes, this is a common problem which requires policing your users if you allow forwarding to AOL.
Unfortunately, since AOL does not reveal the destination email address, you need to either investigate the logs to determine who was sent the email, or use a tool to add a custom header to the email so that you can identify the user afterwards. In our case we use Declude Junkmail to add the intended recipient's email address to the headers. That way we can ask them not to report email we forward for them as spam. If we continue to get reports generated from them, we terminate their AOL forwarding and have them pick up mail directly from our mail servers. Of course, you could just not allow forwarding to AOL at all and avoid the issue entirely. There has been some discussion on this list in the past couple of months about adding some javascript validation in WebMail to not allow AOL addresses to be input by users for forwarding addresses. Darin. ----- Original Message ----- From: "Oblio" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, August 31, 2004 2:02 PM Subject: [IMail Forum] AOL & "Mark as Spam" Ok, we have an issue. We have some customers who want all the mail for their address forwarded to an AOL account; no problem, we've setup an alias. Now, we have limited control of what goes through that alias. When the customer "marks the message as spam" in their AOL screen, AOL marks our IP address as having a complaint. When enough complaints occur, we get black-listed, which prevents all mail from us from reaching AOL. I called their Postmaster department and was told (essentially) that my only options are to tell my customers not to "mark as spam", or not forward the mail. Since the customer is getting mail from the world as well as forwards from us, they can't /not/ "mark as spam", which leaves us forced to set a policy against forwarding to AOL. This is hard to enforce when users can create their own forwards on boxes. Has anyone else had similar experiences? Are there any solutions or suggestions? Any help is appreciated. Oblio To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
