2) If we were to continue to offer a stand-alone Service Agreement for
IMail, what would be a fair price for such an agreement? Please bear in
mind that the current $495 does not cover our Support costs, let alone our
Development costs.
Jill,
Thanks for bearing with us here!
The $495 is a bargain and I have no problem with a "Fair" price increase. Someone else suggested 2 prices, one with phone and the other with just email support. I support this option. I cannot honestly help with what that price should be, but I can tell you the current 10x increase is NOT it!
I also support the continuation of the stand alone Imail Server product. This, I think, was the fundamental mistake made this week. Ipswitch's own pre release announcements stated there would be add on's not a whole new replacement product. Stick with the original plan and many would probably be very happy.
Sheldon
Sheldon Koehler, http://www.tenforward.com Ten Forward Communications 360-457-9023 Nationwide access, neighborhood support!
"Whenever you find yourself on the side of the majority, it's time to pause and reflect." Mark Twain
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