When you call and are waiting in a queue for a long time, it's not like they are overstaffed it seems. I've only used phone support a few times in the years we've had our SA, some of those times required that I wait until the following day to contact them. Hence if we were to go down sometime that is not during business hours and need help, we can't get it by phone. I've discovered the hard way that our clients will tolerate their site going down for a while, but email, NO WAY! I would rather pay a hefty per incident fee and get help when I really need it.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Sent: Wednesday, October 27, 2004 3:21 PM To: [EMAIL PROTECTED] Subject: Re: [SPAM] RE: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) > Please bear in mind that the current $495 does not cover our Support costs Jill, You're asking us to assume that your support department is being run both efficiently and cost effectively, and that's a pretty big stretch. Bill To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
