At 10:03 AM 10/29/2004, you wrote:
I felt the need to interjet on this as this describes our current situation. The customer support representative delcared that ICS is a "New" Product which is not being classified as an updated version of Imail 8.13.
Hope this helps.
Brad
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of darrell_list Sent: Friday, October 29, 2004 8:54 AM To: [EMAIL PROTECTED] Subject: [IMail Forum] IMAIL // ICS // Support Policy
I havent seen this brought up yet, but for those of use who have an existing service agreement that extends into next year be advised of this.
http://www.ipswitch.com/Support/policy.html
"Supported Versions - Only the current version and the previous version within 90 days of release of the current version are supported."
So does this mean in 90 days they wont support our 8.x versions?????
I had an issue with 7.15HF3 and they would not help me with it. They cited that specific page and quote telling me to upgrade to 8.x to see if that fixed the issue.
I can't imagine why their stance would be any different in the future in this scenario (ICS being the current version)...
Darrell
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
