|
Thank you Craig for putting thing so well I to have not said anything but would like to say that being a very small e-mail shop 2 domains and 50 users this group has kept me above the water line. A user group like this is hard to fine where most of the support for the product is maintained here for free!!! Ipswitch should look at what they are losing. I am also looking at alternatives that this group has brought to my attention and will be moving to a product that people who are in the line of fire every day recommend and will support in use groups like this one.
I think everyone should speak up and let Ipswitch know how you feel no matter how may users or domain you support.
Tony Williams
-------Original Message-------
Date: 11/10/04 08:25:45
Subject: RE: [IMail Forum] OT: Need to Vent - SPF
I have not said much on this issue as of yet and I don't really plan to
say much. But I do agree with Ted that we need to let Ip$witch know how
we feel. If we don't let them know what we want and how we feel, they
will not know how to fix it. However I am not expecting anything with
this snafu to be fixed.
To the folks at Imail:
Imail Server fits what we need which is an email server for a single
domain that hosts about 6500 mailboxes and works with Active Directory.
We do not want a more robust system like Exchange as that would be
overkill for the students here. Now that you are offering an
Exchange-like application suite and are moving away from Imail Server,
we are looking to move away from Imail Server as well. Because of the
lack of respect and courtesy you have shown towards your customers and
the evasive answers you have given to questions on this list, we are in
the early stages of evaluating alternatives.
However, I do want to thank you, Ipswitch, for a few things. You
provided me with an email server with many functions that I like and
will look for in other products. You have provided me with just about
the best support tool I have ever used for any software (this forum).
And over the last few weeks, you have also shown me how you really feel
about your customers (a bunch of walking checkbooks) and also given me
enough reason to look at alternatives which has opened my eyes to
features your product doesn't provide or doesn't provide well. Also,
your answer concerning purchasing a new license for Imail Server is that
you will evaluate requests on a "case by case basis". What kind of
policy is this? We are not in the market to buy another license but if
we were, I would NOT want to deal with a company that looks at software
sales on a case by case business. I would want to buy from a company
that you know will actually sell you a product and will state the price
up front without knowing who I am or why I need it.
To the members of this list:
Thank you for the support you have given in the past. I have not had an
issue that I could not resolve with the help of this list and the
archives. I have called Ipswitch support and was not very pleased with
the response. I also think the online "knowledge base" is almost
useless. But this list has helped me solve many problems. Good luck to
those of you moving on to other systems. And good luck to those staying
with Ipswitch.
================================
Craig M. Sauvigne
System Administrator
Winthrop University
Rock Hill, SC 29733
-----Original Message-----
Sent: Tuesday, November 09, 2004 7:27 PM
Subject: RE: [IMail Forum] OT: Need to Vent - SPF
I know inside that Tom is correct if Ipswitch intended to do anything
else
they probably would have done so by now. Hence I am going to try and
quell
my annoyance about this and not say anything else unless responding to
another comment on this subject. But you also have choices to Tom, if
these
posts or this logic bugs you please do not read on as most of it is
intended
for Ipswitch anyway. Note the subject lines and assume it's not a happy
time
for the poster.
However I want to say this first before I stuff a sock in my mouth: I
strongly feel that if anyone that hasn't commented yet, they really
should
do so because the overall count should mean something to somebody at
Ipswitch. For every 10 of us that move on from the old SA price of $495
(10
X $495 = $4950) they will need to sell one more ICS full version to make
up
for losses or 7 new Service Agreements. Or they will need to keep 7 of
10
hooked into $695 a year to not lose profits. That also means that 300
lost
clients would mean 30 ICS servers needing to be sold to make up for the
$148500.00 yearly profit loss they're looking at, or 213 new Service
Agreements to be sold at $695 each. If ICS is selling like hotcakes then
boo
on me for thinking this way. But if Ipswitch is in the dire straights
they
claim they are and can't afford existing operating costs, boo on
Ipswitch
and we may stand to lose out if we do stay since they could go under.
On the other hand if they can meet the 30 ICS sales and get rid of 300
loyal
clients, they have it made since their support costs will be covered
with
300 less possible calls the next time they or Microsoft release
something
new that breaks things! People need to understand this and voice their
opinion and intentions so those in Ipswitch marketing that do care can
do
the math and maybe rethink this once again. That $495 offer issued today
is
just sucker bait to keep us a little longer IMHO! I may do it just for
giggles because this is only partly about the extra money. Everything
else
is born from concern about if Ipswitch will be able to stay afloat long
enough for me to get my SA fulfilled.
An extra $200 a year for compromising my principles and annoying our
clients
has never been a luxury that we web hosts can have in good faith. In
fact
those that allow spamming from their servers and those that are willing
to
undersell for legitimate companies are forcing us to give more for less.
We
don't mind as it still pays the bills. We also treat our $4.95 per month
clients the same as we treat our $250 a month colo-server clients, free
support and they are always right even when there is nothing wrong at
our
end!
Maybe we could all get what we want and everyone would be happy again
and
prosper when they realize they made a mistake and do what they already
should have done! However that will never happen if everyone remains
passive
and nobody steps up and speaks their minds!
For now I will say no more on my accord, but if anyone makes a valid
point I
will most likely commend that person for having the courage to step up
and
make it known.
-----Original Message-----
Sent: Tuesday, November 09, 2004 1:25 PM
Subject: RE: [IMail Forum] OT: Need to Vent - SPF
Actually there are quite a few of us who are tired of the ranting.
Everything that there is to say, has been said, ad nauseum. Things are
what they are and if you don't like the way they are, find a new product
or adjust. Either way it's time to let it go people.
-----Original Message-----
Sent: Tuesday, November 09, 2004 3:09 PM
Subject: Re: [IMail Forum] OT: Need to Vent - SPF
Chris, William is on a roll... don't bring down the energy level!
Besides, he has posed some good questions that Ipswitch owes everyone
answers to.
----- Original Message -----
Sent: Tuesday, November 09, 2004 15:54
Subject: RE: [IMail Forum] OT: Need to Vent - SPF
> William Van Hefner: "Give me a break!!! What other company does
business
> like this???"
>
> Well, Microsoft, Oracle, Seagate (Crystal reports - right before they
sold
> it), IBM with some of their RS/6000 AIX e-servers, Citrix with
Metaframe
XP
> and windows NT support. There are so many that have done this in the
past
> and are still around ... why do you think all this bitching on the
board
> will change anything more than what they have already done?
>
> Christopher Checca
> Packard Transport, Inc.
> IT Department
> 24021 South Municipal Dr
> PO Box 380
> Channahon, IL. 60410
> 815 467 9260
> 815 467 6939 Fax
>
>
>
>
>
>
> List Archive:
List Archive:
List Archive:
List Archive:
| 