----- Original Message -----
Sent: Tuesday, November 23, 2004 7:35
PM
Subject: Re: [IMail Forum] Unusual
problem
I would change the password to the mailbox to be
absolutely sure the end-user doesn't have a machine somewhere pulling the
email. Some users lie...<grin>
Darin.
----- Original Message -----
Sent: Tuesday, November 23, 2004 2:29 AM
Subject: [IMail Forum] Unusual problem
Hi All,
We are running IMail 6 on win2k box. We
have around 300 mail domains setup on our server sharing a single
IP.
Since last week one of the mail box on one domain
stopped receiving the mails.. Our troubleshooting and actions were as
under:
1. We tested sending test mail to this
account. And found the mail was not received on this ID. We didn't
receive any 'Undeliverable' mail for this.
2. We found out from the logs that the mail
was delivered to the ID w/o any error reported. So we setup an autoreply
to this ID and tried sending multiple test mails. For every mail we
received an autoreply.
3. We suspected that the pointer file for
the main mail box may be corrupted. So we deleted the main.uid.
Now we could see the test mail received on this ID. But when we checked
the mail box after 10-15 mins., the mail box was empty. We made sure
from our client that the mail box is not configured on any of the mail
clients. When we send multiple mails to this ID it shows up only one. And
again 0 mails in the mail box after few mins.
4. So as a next resolve we deleted the mail
box and recreated it but the problem remained as it is. So we put the
store and forward information on this box and found that all the mails were
received on the second mail ID properly. But the recreated mail box
doesn't show up a single mail.
Can anybody pls. guide us on this? What
should be done to get this problem solved?
Thanks and Regards,
Sys Admin
E-Tech Solutions.
