Yea, I know. When I got them the servers were packed in styrofoam
peanuts and wrapped with 2 inches of bubblewrap. Conveniently enough I
had planned to use the oem shipping boxes, but the morons at our
warehouse threw them out. (the big DO NOT DUMP signs weren't big
enough I guess). Had I packed them myself, they'd probably have gotten
here in one less-dented piece.
Sam
Darin Cox wrote:
Having dealt with this before with UPS, I think their requirements are fine
and reasonable. The fundamental requirements are two inches of packing
material around all sides, and sufficient packing to keep the server from
hitting the side of the box. If a server punches a hole from the inside of
the box, the packing material was obviously insufficient.
Hard foam, or the spray foam bags is the best way to go... provides
protection from shock and keeps the server away from the side of the box.
That's they way all manufacturers ship their equipment, and with good
reason.
Darin.
----- Original Message -----
From: "S.J.Stanaitis" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 15, 2004 11:29 AM
Subject: RE: [IMail Forum] OT: Replacement case for rack server?
Already went to the insurance company, they denied it due to
'insufficient packing material.' Bunch of scumbags they are. You'd
think that if they ship something from a UPS Store it'd mean
something...riiiight.
Sam
Christopher Checca wrote:
I had this issue a couple of years ago with UPS (I NOW NEVER USE UPS FOR
ANY
SHIPPING!!! ... It's FedEx for me :))
We got UPS to cover the damage, but you have to do a few things.
1. Did you have enough coverage (insurance) on the shipment? If No then
you are going to have a harder time.
2. If yes, you need a copy of all shipping, packing and delivery invoices.
3. You need pics of the boxes and close ups of the damage parts.
4. You need pics of the damage servers.
5. A letter for DELL that they will not fix the servers.
6. An invoice/quote from DELL for all the parts to get the servers fixed.
7. The original invoice from DELL for the cost of the servers.
8. Then call UPS and get to the claims department, send them the above
info
and pics.
9. If they denied the claim, get their insurance company (UPS has to have
insurance from another company ... they don't cover them self) and place a
claim with them.
I had to go all the way to step 9, and it took about 3 months. BUT I got
UPS's insurance company to cover the claim and pay me for my time and
trouble! I got a check for around $73,000 for two servers (by the way our
servers looked like they got ran over by the truck)!
----start UPS Federal DOT info----
US DOT: 24796 Docket Number: MC116200
Legal Name: UNITED PARCEL SERVICE, INC.
Doing-Business-As Name:
Business Address Business
Telephone and Fax Mail Address Mail
Telephone and Fax Undeliverable
Mail
643 WEST 43RD STREET
NEW YORK NY 10036 (212) 560-6315
55 GLENLAKE PARKWAY NE
ATLANTA GA 30328
NO
Authority Type Authority Status Application Pending
Common ACTIVE NO
Contract ACTIVE NO
Broker NONE NO
Property Passenger Household Goods
YES NO
Insurance Type Insurance Required Insurance on File
BIPD $750,000 $1,000,000
Cargo YES
Bond NO
BOC-3: YES
Blanket Company: C.T. CORPORATION SYSTEM
----end UPS info----
PS - under federal law you have 9 months to place a claim on interstate
shipments for hidden damage.
Christopher Checca
Packard Transport, Inc.
IT Department
24021 South Municipal Dr
PO Box 380
Channahon, IL. 60410
815 467 9260
815 467 6939 Fax
[EMAIL PROTECTED]
www.packardtransport.com
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of S.J.Stanaitis
Sent: Wednesday, December 15, 2004 9:29 AM
To: [EMAIL PROTECTED]
Subject: [IMail Forum] OT: Replacement case for rack server?
To make a long story short, I had to ship a pair of Dell PowerEdge 2650
servers from CA to NY. The guys at the UPS Store f'ed up the packaging,
UPS dropped the boxes (and subsequently won't cover the claim, aint that
poetic), and now i have two mangled rack cases (one in front, one in
back) a dead hard drive, and a dead power supply. The rest of the
components are just fine. Dell won't cover the machines if they've got
physical damage, so I was planning on replacing the damaged components
in house (machines cost $4500 new) starting with the chassis. I'm
having one heck of a time locating the cases for these things, and was
curious if anyone on the boards knew where I could possibly get a pair
of these cases. I'm hunting on Ebay, but couldn't find any dead servers
for sale, only new ones...and two of the parts sources I found via
google don't have that component yet (the chassis/case).
Help? Please? :)
Sam
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--
S.J.Stanaitis
Network Administrator, Decorative Product Source
http://www.dpsource.com/
[EMAIL PROTECTED]
(877)-650-8054 x160
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