This is a ridiculous statement.

This speaks to exactly why I will not renew my service agreement with Ipswitch, and exactly why I feel that I have been forced to move to another product, because in essence, I can't rely on Ipswitch to deliver me a long-term functional application without being forced to purchase ancillary functionality (virus blocking and collaboration) that I neither requested nor need.

For those of you that decided to pay Ipswitch the 40% increase to renew your service agreements for a product that they don't even advertise is for sale on their site and needs special permission to purchase, you should now be able to recognize that as being the 'bait'.  You know what happens next, they have already tried that one on you, but they felt it was in their best interest to continue selling service agreements for plain IMail for the time being.

The only thing that appears evident to me that Ipswitch learned from this whole thing is that they can make more money if they dangle the carrot for just a little while longer.  If this wasn't the case, they would still be selling IMail on their site.  That fact is indisputable.

Please forgive me for commenting on this once again as I'm sure others know already my level of displeasure with Ipswitch, but I just didn't think that they would show their cards in such a way as they did just now.  This just really drives home the point and proves what they are up to if one wasn't already convinced.

Matt




Jill Jones wrote:
Hi Dan,

That is not a decision that has been made yet.  We are scoping this project,
now - and have not set any decisions in stone.  

Jill

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Dan Horne
Sent: Wednesday, January 12, 2005 8:53 AM
To: [email protected]
Subject: RE: [IMail Forum] IMail 8.15 has been released

 Jill, will this be available as an upgrade to Imail for those with service
agreements, or will it only be in ICS?

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Jill Jones
Sent: Tuesday, January 11, 2005 11:00 AM
To: [email protected]
Subject: RE: [IMail Forum] IMail 8.15 has been released

Hi All,

We are very aware of the limitations in our current web messaging
implementation, and while we have tried to address them where we could, we
have acknowledged that there are places, that are very significant, where we
can't fix the issues.  As we look toward the future, our goal is to deliver
new web messaging and collaboration functionality taking advantage of tried
and true industry standards.  We are very excited about delivering this new
functionality, but do not have an ETA for its release.  We will keep you
posted on our progress.

Best regards,
Jill Jones
Product Manager, Messaging
Ipswitch, Inc.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Dan Barker
Sent: Monday, January 10, 2005 7:51 PM
To: [email protected]
Subject: RE: [IMail Forum] IMail 8.15 has been released

Would someone who has a current S/A please report this bug to Support. It
seems it's less interesting if you haven't coughed up the $4K.

Dan

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Monday, January 10, 2005 6:01 PM
To: [EMAIL PROTECTED]
<snip>
  
IP-00400708  THIS IS AN EXPIRED S/A, HAS ALREADY HAD A COURTESY CALL, 
IS THIS A BUG???
    
</snip>

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Horne
Sent: Monday, January 10, 2005 12:26 PM
To: [email protected]
Subject: RE: [IMail Forum] IMail 8.15 has been released


I just verified this.  I have to agree that this is a serious bug.



-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Dan Barker
Sent: Monday, January 10, 2005 12:10 PM
To: [email protected]
Cc: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] IMail 8.15 has been released

I just installed 8.15, hoping it would work with attachments correctly. It
didn't. There appeared to be a lot of mail handling (in IWebMsg) fixes the
list, but my pet peeve is still broken. If a Text Email has an HTML
attachment, IMail renders the HTML and NOT THE TEXT (unless you click on
Printable Version).

THIS IS VERY DANGEROUS AND SHOULD BE FIXED.
THIS IS VERY DANGEROUS AND SHOULD BE FIXED.
THIS IS VERY DANGEROUS AND SHOULD BE FIXED.
THIS IS VERY DANGEROUS AND SHOULD BE FIXED.
THIS IS VERY DANGEROUS AND SHOULD BE FIXED.
THIS IS VERY DANGEROUS AND SHOULD BE FIXED.

Here's the dangerous scenario (excerpted from my Bug report: Case:
T200410280244):

IMail's web mail chokes on "Content-Type: message/rfc822". I just did a test
with Microsoft Outlook 2K. I typed a simple message and dragged another
message to it as an attachment.

My message does not display on the Webmail client unless/until I click the
"Printable Version" button.

This is a VERY SEVERE error. Say a Microsoft spoof email came out with "in a
command prompt, enter DELTREE C:\WINNT to update to XP 4K" or some such
foolishness.

I send an email to my father saying:

"The attached email is crap. If you get anything like it, don't do it!

Your Son, the technonurd."


He receives the email, FROM ME!, opens it and it says:

"in a command prompt, enter DELTREE C:\WINNT to update to XP 4K"


How's he supposed to know to hit "Printable Version" to read what the
message really says? If the "attached message" is HTML, the coversheet
doesn't display except with Printable. Also, I see
"------=_NextPart_000_037F_01C4BD03.2F63AEB0--" at the end of the html
display, which also is wrong. It's just broken! If the attached message is
plain text, it displays inline, even if the Preference is for a link. This
is better, but still crap.

I cc'd [EMAIL PROTECTED]. Wonder what that'll do. Just in case they read
this, I'm IL-600690

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Jill Jones
Sent: Monday, January 10, 2005 11:26 AM
To: [email protected]
Subject: [IMail Forum] IMail 8.15 has been released


Hi All,

Ipswitch is pleased to announce the release of IMail 8.15.

Please visit the links below to download and find out more about 8.15.

Best regards,
Jill Jones
Product Manager, Messaging
Ipswitch, Inc.

Link to files:

http://www.ipswitch.com/support/ICS/index.asp
http://www.ipswitch.com/Support/ICS/updates/im815.html
http://www.ipswitch.com/support/IMail/templates.html

Link to Release Notes:

http://support.ipswitch.com/kb/IM-20050107-DM01.htm

Release Notes:
Details :
o System-wide: Consistent handling of first, last, and full names has been
implemented.
  - Rules for generating the fullname from its components are now consistent
throughout the system.
    - If both first and last names are supplied,
      fullname = first + space + last
    - If only last name is supplied,
      fullname = last
    - If only first name is supplied,
      first name is copied to last name
      first name is made empty
      fullname = last (with value previously in first)
    - If neither first nor last is supplied
      userid is copied to last name
      fullname = last (with value copied from userid)
  - Rules for breaking the fullname into its components
    are now consistent throughout the system.
    - If the fullname contains a space,
      Everything up to the first space is copied to the
      first name
      Everything after the first space is copied to the
      last name
    - If the fullname does not contain a space
      Fullname is copied to last name
      First name is empty
  - In IAdmin, the first and last names are used to generate the Fullname
field in the registry and to populate the gn, sn, and cn LDAP values if LDAP
is running.
  - Previously, changes to LDAP attributes of gn, sn, and cn could be made
independently of changing the Fullname in the registry.  These changes are
now synchronized when using IAdmin, LDAPer, and Web Messaging.
  - In Web Messaging, the LDAP fields of First, Last, and Common Name all
still accept data, but the value entered in the Common Name field is parsed
to create the gn and sn LDAP attributes...effectively ignoring the values
entered in the First and Last fields.
  - Adduser now accepts names with or without spaces.
o Anti-Spam: Content filtering is no longer applied to Trusted IPs in
multiple message sessions o IAdmin: 0.0.0.0 is no longer accepted by the
Access Control dialogs as a valid IP address.
o IMAP4D32: OR command now properly handles SEARCHes.
o IMAP4D32: Now correctly handles LISTing a mailbox specified with a
trailing slash.
o IMAP4D32: No longer incorrectly reports two INBOXes.
o IMAP4D32: Corrected FETCH BODYSTRUCTURE handling of some messages with
specific formatting.
o LDAP: Can now store and retrieve Japanese names.  The data is now UTF-8
encoded when using Japanese.
o Mailall: Now calls Queue Manager instead of SMTP32 directly.
o Web Messaging: The Fullname tag now returns the Fullname. Use the
GivenName tag to retrieve the first name o Web Messaging: List
Administration no longer incorrectly modifies the owner of a list.
o Web Messaging: Fixes made to both B-Encoding and Q-Encoding logic to
better handle Japanese text and filenames.
o Web Messaging: Line breaks no longer cause text color
  changes under certain conditions.
o Web Messaging: Improved handling of quoted printable content.
o Web Messaging: Attachments are no longer renamed when
  Content-type is incomplete.


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