Either way telnet is a great troubleshooting tool. You may have to walk the end user through it but it is invaluable.
A little OT, but how does a Mac user run Telnet?
Bill
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For Mac OS 8.5 ~ 9.2 Better Telnet is an easy program to use.
For Max OS X go to the system drive, applications, utilities, "TERMINAL", type "telnet (hostname) (port)"
Mac OS X has many built in programs that were missing in previous versions.
Greg
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