This reminds me of 2 support incidents from my [way too] long career. Both involve reputable companies far larger than IPswitch, and both are quite humorous.
The first was in the early 1980's. I was writing a tool to report on VSAM (A file organization product from IBM) statistics. It was to report if one of the file definition parameters was improper. On one operating system, the CA SIZE percentage rounds down, and on another, it rounds up. (One was MVS, one was VSE. I don't remember which was which). I reported this to support, and over about three weeks, got bumped up the chain of technician level until finally I landed with the "Change Team". Their response was "the manual is sufficiently ambiguous that no fix is needed." After I finished laughing at the new term IBM has coined, "Sufficient Ambiguity", I coded my report to note the OS and act accordingly. Many years later, I had a task to prepare PDF format documents from a Notes database for serving on the web (on a different web server - not Domino). My design was to open the document from Notes using Domino, translate all links to relative, diddle the fonts, headers, etc. as requested, and then save the PDF. Acrobat has two interfaces, the old DDE and the new OLE. Try as I might, I couldn't get either to do this. Their DDE interface supports the "Open HTML" method, but has no "Save As". Their OLE interface supports the "Save As" method, but has no "Open HTML". Again, I got on the horn with support. Although the "party" line was "Open HTML isn't supposed to work with DDE either - that's a bug', the technician had an insight I'd missed. She said, "I guess you'll have to open with DDE and save with OLE." A very simple solution, which ran flawlessly for another 4 years - but I missed it altogether. Good "forest for the trees" example - It never crossed my mind to write a application that communicated with another application over two differing interfaces to provide one service - but it worked fine. OK, more coffee. Good morning, list. Dan Barker -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of David Gregg Sent: Wednesday, January 19, 2005 10:14 PM To: [email protected] Subject: Re: [IMail Forum] Killer and Classic >I have not been able to do this either; the dual template feature stopped > working somewhere back in version 7.X and Ipswitch has not bothered to fix > it. It's not that they have not bothered to fix it. They officially don't support dual templates. That was the response I received about 2 yrs back. Regards, David Gregg dgSoft Internet Services +1.949.584-1514 --- mxGuard for IMail Adds anti-spam *and* anti-virus capabilities to your IMail server. $99 unlimited domains/users. No service agreements. Download and install a free trial version today. http://www.mxGuard.com/Postmaster/FreeTrial.asp --- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
