Sounds like you have smtp auth enabled and that her mail client is not configured to send the authorization info.
Evans Martin ---------- Original Message ---------------------------------- From: Michele Cuttitta <[EMAIL PROTECTED]> Reply-To: [email protected] Date: Tue, 25 Jan 2005 11:46:40 -0500 >Hi, > >The customer is receiving the error, but it does not prompt for username and >password, and she can receive her mail, just not send - so it doesn't seem to >be a login issue. > >She can telnet to our mail server fine. > ----- Original Message ----- > From: Travis Rabe > To: [email protected] > Sent: Tuesday, January 25, 2005 11:19 AM > Subject: RE: [IMail Forum] 550 not local host, but smtp authentication is > enabled > > > Does she have the right username and password combo? For instance, if it's > a virtual host, username = [EMAIL PROTECTED] And are you receiving that > error or is she? Is RR blocking port 25? Cans he telnet from her machine to > port 25 on the Imail server? > > > > Travis > > > > >------------------------------------------------------------------------------ > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michele > Cuttitta > Sent: Tuesday, January 25, 2005 8:08 AM > To: [email protected] > Subject: [IMail Forum] 550 not local host, but smtp authentication is enabled > > > > Hi, > > > > We have a customer who is connecting to our IMail server via Outlook 2003, > and I have verified that SMTP authentication is checked, but she is still > getting the 550 not local host, not a gateway error. She says it has been > happening for a few days now and her ISP is roadrunner in NY. > > > > Any thoughts? > > > > Thanks, > > > > Michele > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
