Dell Financial Corp is an entire different company than Dell. John Tolmachoff Engineer/Consultant/Owner eServices For You
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Bruce Barnes > Sent: Wednesday, February 16, 2005 3:29 AM > To: [email protected] > Subject: RE: [IMail Forum] OT: Customer Service (was: hardware company) > > Gary, > > We ditched DELL forever last March after we purchased another company and > merged them with ours almost 3 years ago. The company we purchased had a > bunch of way overpriced DELL leases, had filed bankruptcy and we rescued the > DELL leases from being written off when we purchased the company. DELL > refused to put the leases in our name while we sorted out the cash flow > issues caused by the merger. We had no access to the DELL Financial website > to get a payoff and no one at DELL Financial would return our phone calls, > so, after about 11 months of attempting to cooperate, we stopped paying the > leases. > > It took about 3 months, but finally someone from Dell called to tell us we > were "late" (we had taken over all of the old companies phone numbers and > pointed them towards our so we got the call without a problem). When I > explained that we had been trying to pay off the leases but no one at DELL > would cooperate with us, she re-stated the fact that were three months late > and would have to pay all outstanding payments prior to them considering > talking to us about a payoff and I told her she could wait till hell froze > over and hung up the phone. > > About 2 weeks later, I received another call. This one from someone at > Dell's collection agency. When I explained the situation and told her that > I wanted to pay off all the leases in full, she found someone at Dell to > contact me. In short, it cost us about $9,105.00 to pay off a lease > balance of more than $18,000.00 that still had 2.5 years to go! > > After the payoff, Dell recalculated the "interest" on the three leases we > paid off and sent us a refund of almost another $100.00. They also sent us > an e-mail asking us to consider using them in the future and wanting to know > what they could do to win back our business. I responded by stating that we > would never do business with them again. > > Recently, when I needed new laptop, I asked one of the people in the office > to find something to my specs, telling him to research what was available. > He picked a DELL and they even offered to "finance" it for us. I nixed the > Dell and went with a Panasonic Toughbook instead (www.discountlaptops.com > has some great pricing). I'll spend the money on a quality product, but > will NOT pay someone to screw me or give me inferior customer service. > > It's the same with Ipswitch. We've asked, at least 8 times, via e-mail, for > a link to download a full version of the most recent iMail product so we can > build a new mail server and reinstall without having to load all the > patches. They've never responded. So, we're not renewing our service > contract with Ipswitch and moving to another mail server next year. > > Incidently, CDW sells some DELL products now as well. > > Bruce Barnes > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Gary Brumm > Sent: Tuesday, February 15, 2005 22:19 > To: [email protected] > Subject: RE: [IMail Forum] OT: hardware company > > > Hi Bruce, > > We use Compaq servers in our NOC hooked up w/redundant supplies as you > mentioned. > I don't ever remember having a PS failure in one of these servers but if > one does no big deal.... > We use IBM servers in the office environments and Gateway desktops. We > have reps for both > companies and get the usual discounts & extras with both. IBM is > supporting not only parts & > service for IBM but they also do the support & parts for Gateway. You > can't get better support > than IBM IMHO. We have tried dealing with Dell in the past several times > and we have had so many > problems with poor support, missed delivery times, unreturned calls, ect. > that they are an absolute > last resort for us. > > Of course your mileage may vary :-) > > Cheers, > > Gary > > > At 07:45 PM 2/15/2005, you wrote: > >re: redundant power supplies. > > > >I never understood why a manufacturer would have an option to use a single > >power cord to connect to a power supply with two redundant power supplies > in > >the same server. if someone trips over the single cord, as in the example > >below, then both supplies go down. > > > >why not have all servers with dual power supplies connected to seperate UPS > >units so that if either the power supply fails, the UPS fails or the > circuit > >to which the UPS is connected fails, the redundant power supply can take > >over. > > > >i know, many people would consider that kind of redundancy redundant, but > we > >do not, too many strange thing have happened. i'd rather spend the money > on > >prevention than waste a day "fixing" something that could have been > >prevented while 50 angry office workers and untold numbers of customers are > >screaming at me on the telephone and thru the doorway about the fact they > >can't get the pictures that their grandkids sent them via e-mail. > > > >Bruce Barnes > > > >-----Original Message----- > >From: [EMAIL PROTECTED] > >[mailto:[EMAIL PROTECTED] Behalf Of Doug Traylor > >Sent: Tuesday, February 15, 2005 21:24 > >To: [email protected] > >Subject: Re: [IMail Forum] OT: hardware company > > > > > >Dell. We have a sales rep, not that it's a big deal. I got a 10% > >discount last time I bought some little thing. > > > >The big deal is their service. It's nice to get a new hard drive air > >mailed in four hours or less when one decides to die. > > > >..And their dependability...we have been using the same 150 Dell > >computers, more or less(desktops and servers), for four years with few > >failures of anything but ~10 cpu fans becoming squeaky and ~5 power > >supply fans. A couple of scsi drives in one of our raid systems have > >been replaced without incident or noticeable downtime, and that's it. > >Not counting the usual programmer/sysadmin induced system meltdowns! > >:o) Like the guy who was walking behind the servers and tripped on > >and pulled out one power cord from a raid with supposedly redundant > >dual power, that corrupted the container and caused us a day of > >downtime and lost work. Good times, good times. > > > >:o) > > > >Doug Traylor > > > >On Tue, 15 Feb 2005 15:03:23 -0500, Matrosity Tech Support > ><[EMAIL PROTECTED]> wrote: > > > yes, don't screw around pinching pennies with your revenue, get a dell. > > > > > > > > > Internet Relations wrote: > > > I'd 2nd that. > > > >Dell. > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > ComsecNet > Dedicated Data Services > Stockton, CA > Phone:(209) 463-2809 > Fax: (209) 938-0481 > Email: [EMAIL PROTECTED] > Web: www.comsec.net > > This message is intended for the use of the individual or entity to which > it is addressed and may contain information that is privileged, > confidential, and exempt from disclosure under applicable law. If the > reader of this message is not the intended recipient or an employee or > agent responsible for delivering to the intended recipient, you are hereby > notified that any dissemination, distribution or copying of this > communication is strictly prohibited. If you have received this > communication in error please destroy this message and notify the sender by > reply email. > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
