Secondly log all incoming email addresses. You don't have to look at it, but it would be there to review in case someone told you that they had sent you an email and it was rejected. It would allow an easy manner,(via search) to find that persons email address and then add it to your list. Simple.
Simple? For someone that deals with email admin every day, sure. What about the typical dumb users like those that forward their mail to their AOL account and then flag it as spam which in turn flags your mail server as the offending source? That is your typical user. Not the techno geeks like us.
Regarding the Junk mail folder, you don't do this already? Why would you knowingly mix good email into a folder that contains all your spam mail, when you could easily prescreen and send known "friendlies" to a specific location? This also makes it easy to quickly scan and delete obvious spam as you know none of your current client emails will be intermixed.
Sorry. Junk filters are not perfect which is why people are constantly digging around in their Junk folder for valid emails that might have gotten flagged as spam. And no I do not use a junk folder. I am quite happy with the effectiveness that I have gotten the IMail anti-spam to function so that for the most part they don't get delivered to me (nor our clients either).
Our clients are very happy to only have 5 - 15 spam emails per day make it past our server based filters and those few that make it past us are easy enough to dispose of without their having to maintain additional filters and then having to open a Junk email folder. If you could be free to delete the mail contained in a Junk folder without looking at would really be a junk folder. If, however, you have to actually look at it for fear that valid emails are in there then your Junk folder just became a second In-box and not a trash can.
It will be interesting to see how the big boys (AOL/Earthlink) sort out the problems that you guys have identified.
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