If this is so widespread and you have a firewall in between you and the other servers, I would place the heaviest suspicion on your firewall instead.  I did note from your logs that the blocking response was received after exactly 4 minutes of inactivity, essentially IMail gave up waiting for a response.  Since the E-mail is being received, it appears that something must be blocking the response from the receiving server.  If that response was blocked and you didn't receive it, that would explain why it is being delivered since you don't have to confirm, and this would also cause your server to requeue the message and try again later.

I'm not sure what your firewall might be doing that would block this response, but I would try testing without the firewall if possible in order to eliminate or confirm that as being the issue.

Matt



mail-lists wrote:
  I guess some mailservers/firewalls are more strict than others?  This
happens with at least 10 different domains that users at my company send to.
I'll contact a couple to see if there's anything they can/will do about it.

  I do have a PTR record on the external IP of my firewall, but it points
back to mail.cottonwoodfinancial.com.  I didn't think it would be bad to
have 2 PTR records that resolve to the same host name.


Cavell McDermott
Network Administrator
Cottonwood Financial
972.753.0822 Office
214.403.4918 Cell
http://www.thecashstore.com


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Matt
Sent: Tuesday, March 01, 2005 10:09 AM
To: [email protected]
Subject: Re: [IMail Forum] Blocking call cancelled - but have PTR


This is likely not your fault, but a problem with the way that the 
receiving server is handling the E-mail.  They never replied saying that 
they received it properly so IMail should keep trying until it does or 
it gets too old.  This is likely to be the result of poor spam blocking 
software on their end.  See the following post by Scott for a good 
explanation of what happened:

    http://www.mail-archive.com/[email protected]/msg63677.html

The only thing that you can do is try to make sure that there is no 
reason that you might get blocked.  Your server's IP returns both an 
alias and a host record for a reverse DNS query and I'm not sure if that 
is normal, but I couldn't find anything in the blacklists or your 
headers that would indicate any problems.

If this was an error with the connection, it wouldn't be happening 
multiple times in the same way on the same message.  It is likely not 
your problem, and maybe beyond what you might be able to influence 
outside of that PTR record in the event that it is not standard.

Matt



mail-lists wrote:

  
 Hi All,

 I'm having an issue with mail being delivered multiple times, but only to
certain domains.  Our mail server will connect, send the message
successfully, then receive an error rl-recv: Blocking call cancelled.
IPSwitch says that it's because our mail server does not have a PTR record
for the mail server.  But we do have one. 

 The only issue that I can see this being, is that our mail server is
inside our network with a private address.  Therefore, when mail gets sent
out, the outgoing IP that other mail servers see if that of our firewall.
So when the receiving mail server does a reverse lookup it gets a different
IP than that of the A record for mail.cottonwoodfinancial.com.  We've got
    
an
  
incoming NAT to direct the smtp traffic to the mail server.  My question is
why do only certain mail servers reject our mail, and why do they accept it
for their users before rejecting it only to have us re queue and send
    
again,
  
up to 20 times or until I delete it from my queue?  Is there anything I can
do to fix this with the mail server still being inside the network with a
private address?


20050301 002754 127.0.0.1       SMTP (2812)
d:\Imail\spool\Q4862167001142795.SMD
20050301 002754 127.0.0.1       SMTP (2812) processing
d:\Imail\spool\Q4862167001142795.SMD
20050301 002754 127.0.0.1       SMTP (2812) Trying cdw.com (0)
20050301 002754 127.0.0.1       SMTP (2812) Connect cdw.com
[12.32.91.169:25] (1)
20050301 002754 127.0.0.1       SMTP (2812) 220 apache.dmz.cdw.com ESMTP
NetIQ MailMarshal (v6.0.3.8) Ready
20050301 002754 127.0.0.1       SMTP (2812) >EHLO cottonwoodfinancial.com
20050301 002755 127.0.0.1       SMTP (2812) 250-apache.dmz.cdw.com Hello
cottonwoodfinancial.com (65.168.188.242)
20050301 002755 127.0.0.1       SMTP (2812) 250-AUTH LOGIN
20050301 002755 127.0.0.1       SMTP (2812) 250-AUTH=LOGIN
20050301 002755 127.0.0.1       SMTP (2812) 250 SIZE
20050301 002755 127.0.0.1       SMTP (2812) >MAIL
FROM:<[EMAIL PROTECTED]>
20050301 002755 127.0.0.1       SMTP (2812) 250 sender ok
<[EMAIL PROTECTED]>
20050301 002755 127.0.0.1       SMTP (2812) >RCPT To:<[EMAIL PROTECTED]>
20050301 002755 127.0.0.1       SMTP (2812) 250 Recipient ok
<[EMAIL PROTECTED]>
20050301 002755 127.0.0.1       SMTP (2812) >DATA
20050301 002755 127.0.0.1       SMTP (2812) 354 send the mail data, end
    
with
  
.
20050301 003947 127.0.0.1       SMTP (2812) >.
20050301 004347 127.0.0.1       SMTP (2812) rl-recv: Blocking call
    
cancelled
  
20050301 004347 127.0.0.1       SMTP (2812) 
20050301 004347 127.0.0.1       SMTP (2812) SMTP_DELIV_FAILED
20050301 004347 127.0.0.1       SMTP (2812) >QUIT
20050301 004747 127.0.0.1       SMTP (2812) rl-recv: Blocking call
    
cancelled
  
20050301 004747 127.0.0.1       SMTP (2812) 
20050301 004747 127.0.0.1       SMTP (2812) requeuing
d:\Imail\spool\Q4862167001142795.SMD R0 T18
20050301 004747 127.0.0.1       SMTP (2812) finished
d:\Imail\spool\Q4862167001142795.SMD status=3



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