check to see if an AV program is scanning the outgoing mail on the client PC; resetting this has helped in certain cases for us as well...
Sincerely, ------------ Randy Armbrecht Global Web Solutions�, Inc. (804) 346-5300 x112 (877) 800-GLOBAL x112 http://globalweb.net http://e-globalweb.net ---------- Original Message ---------------------------------- From: "FastWave" <[EMAIL PROTECTED]> Reply-To: [email protected] Date: Tue, 5 Apr 2005 18:14:17 -0700 >IMail v8.05 HF3 > >We have one customer using Outlook Express who cannot send messages with >attachments. If he attempts to send an attachment, he says nothing happens for >a long time, then he gets the following error message: > > 'Your SMTP server had not responded in 300 seconds. Would you like to wait > another 300 seconds for the server to respond?' > >If he removes the attachment, the message goes through with no problem. Also, >he can send/receive messages without attachments, and he can receive messages >with attachments. He just can't send attachments. > >Below are two log snippets for this customer when he attempted to send >attachments: > > > 04:04 18:26 SMTPD(2B310102) [207.212.80.137] connect 66.52.34.223 port 1039 > 04:04 18:26 SMTPD(2B310102) [66.52.34.223] HELO customer > 04:04 18:26 SMTPD(2B310102) [66.52.34.223] MAIL FROM: <[EMAIL PROTECTED]> > 04:04 18:26 SMTPD(2B310102) [66.52.34.223] RCPT TO: <[EMAIL PROTECTED]> > 04:04 18:38 SMTPD(2B310102) net read error 10038 > > > > 04:04 18:54 SMTPD(270E003E) [207.212.80.137] connect 66.52.34.223 port 1054 > 04:04 18:54 SMTPD(270E003E) [66.52.34.223] HELO customer > 04:04 18:54 SMTPD(270E003E) [66.52.34.223] MAIL FROM: <[EMAIL PROTECTED]> > 04:04 18:54 SMTPD(270E003E) [66.52.34.223] RCPT TO: <[EMAIL PROTECTED]> > 04:04 19:31 SMTPD(270E003E) idle timeout > > >I searched Ipswitch support and found these two items related to the problem, >but don't understand how it affects the attachment problem: > > Question/Problem: Socket operation on non-socket. > > Answer/Solution: An operation was attempted on something that is not a > socket. The specified socket parameter refers to a file, not a socket. > > > Question/Problem: I continually see an "Idle Time-out" message in the SMTP > log. What does this mean? > > Answer/Solution: You will see "idle timeout" in the SMTP Log when SMTPD has > closed a connection that has been idle for an extended period of time. No > mail is lost during this process. > > SMTPD waits ten minutes before dropping an idle connection. This value is > not configurable. > > Also, while searching the log files, I found several blocks of consecutive > 'idle timeout' messages not related to this customer: > > 04:04 05:31 SMTPD(1ECC0102) idle timeout > 04:04 05:31 SMTPD(1A7B0076) idle timeout > 04:04 05:31 SMTPD(1D28010A) idle timeout > 04:04 05:31 SMTPD(173000D6) idle timeout > 04:04 05:31 SMTPD(1B1B00F4) idle timeout > 04:04 05:31 SMTPD(1AB400DC) idle timeout > 04:04 05:31 SMTPD(1A7A00D0) idle timeout > 04:04 05:31 SMTPD(1D84007A) idle timeout > 04:04 05:31 SMTPD(1A2700F2) idle timeout > 04:04 05:31 SMTPD(1DA8002C) idle timeout > 04:04 05:31 SMTPD(16650106) idle timeout > 04:04 05:31 SMTPD(0F1F00F8) idle timeout > 04:04 05:31 SMTPD(19E10036) idle timeout > >Can anyone shed some light on why this particular customer has trouble sending >attachments, and what may be causing all these 'idle timeout' messages to be >logged? > >Thanks in advance! > >Kim Premuda >FastWave Internet Services >San Diego, CA > >--- >[This E-mail scanned for viruses by Declude Virus] > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
