Hi Matt, I could not agree more.... Our company, a small ISP in The Netherlands is using Imail since version 3 and we are not at all interested in ICS. Our current version is 8.15 HF1 and yes, we have problems with Web Messaging as well.
The Ipswitch policy switch is a very disappointing one. Kind regards, Henk de Vree Plaza Productions B.V. Internet Services Web : http://www.plaza.nl/ Tel : +31(0)184-670181 Fax : +31(0)184-670184 VoIP: henkdevree (via Skype, see http://www.skype.com) You wrote: M> While 8.2 seems to finally start addressing some functional M> improvements that are commonly sought after by IMail's users, I'm M> far from accepting of the company's new direction. M> My last service agreement expired earlier this year.� For that M> service agreement I got squat, in fact I got burned.� The only M> releases that came out were minor version releases that are M> generally available without the service agreement.� I never M> contacted support during that year.� Then to top things off, M> Ipswitch violated the terms of my service agreement by killing M> IMail as a product, and introducing IMail as a part of a much, much M> more expensive bundling of existing products that I never asked for M> or desired.� While the company somewhat backtracked from this M> decision to completely shelve IMail as a stand-alone product, they M> still refuse to sell IMail to the public and one can't build a M> business counting on them to deliver what is clearly within their M> means.� So we were all faced with an increase in a service M> agreement by some 40% over what it was previously increased to, and M> a product that you couldn't count on buying or upgrading in the M> future.� They even had the gall to state that they were not sure as M> to whether or not a new Web messaging client would be provided to M> us plebes that had service agreements but weren't using ICS.� It's M> clear as day that Ipswitch is only selling service agreements M> because they saw the opportunity to extract money from their M> existing customer base, yet when those decisions were made, it was M> also clear as day that they had no intention of abandoning their M> desires to become a major player in the collaborative software M> sector and migrating not just those of us that were willing, but M> giving us a choice or being willing and staying by migrating to ICS M> and the expenses that go along with it, or leaving. M> If Ipswitch wants to turn this boat around they need to do M> four things from my perspective: M> 1) Fire those that forced the abandonment of their IMail M> customer base in favor of the pipe dream of becoming a major M> collaborative player.� If not for the fact that these people are M> creeps that have very little regard for their customers, then for M> the fact that they are ruining the business. M> 2) Sell IMail publically as a stand-alone, unbundled product as was the case before. M> 3) Reorganize so that they can produce quality software for M> less money, and therefore compete at the pricing points that the M> rest of the industry is following ($695 for a service agreement is M> absolutely ridiculous, and probably breaks the elasticity of demand M> in addition to costing them a ton of goodwill). M> 4) Continue improving the core product so that it can compete M> more readily with other solutions on the market.� Following M> multiple notable improvements in 8.2 this will include scrapping M> their outdated and very problematic Web mail interface for a modern M> solution that utilizes IIS. M> Others around here might be more diplomatic, but I'm quite M> sure that at least in part, this is what the majority of us are M> thinking.� Ipswitch might make some inroads by attempting some or M> parts of these things, but they will never earn back the goodwill M> that existed before the changes were made last year. M> Matt To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
