Good catch, Rob! Indeed BIS isn't handling the empty mailbox case...
here is the full results of their "trace test". They barf on the "BAD"
response. That should not be happening....!!
*Results*
**/There are 0 messages on the server with a total size of 0KB./***/
**Posting Sent Items appears to be allowed to the folder 'Sent'.**
**This server is IDLE capable.**
/*
**Server encountered an error with an issued command.***
**This means the server returned a 'NO' or a 'BAD' response.**
**The Remote Server Disconnected.**
*
01:23:48 Establishing a connection to MAILSERVER on port 143.
01:23:48 * OK [CAPABILITY IMAP4REV1 LITERAL+ SASL-IR LOGIN-REFERRALS]
h-66-17-68-243.noclli.covad.net IMAP4rev1 2007.398 at Fri, 12 Sep 2008
22:06:32 -0700 (PDT)
01:23:49 1 login USERID PASSWORD
01:23:49 1 OK [CAPABILITY IMAP4REV1 LITERAL+ IDLE UIDPLUS NAMESPACE
CHILDREN MAILBOX-REFERRALS BINARY UNSELECT ESEARCH WITHIN SCAN SORT
THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND] User susan
authenticated
01:23:49 2 select INBOX
01:23:49 * 0 EXISTS
01:23:49 * 0 RECENT
01:23:49 * OK [UIDVALIDITY 1157559673] UID validity status
01:23:49 * OK [UIDNEXT 13029377] Predicted next UID
01:23:49 * FLAGS (Junk NonJunk $MDNSent \Answered \Flagged \Deleted
\Draft \Seen)
01:23:49 * OK [PERMANENTFLAGS (Junk NonJunk $MDNSent \* \Answered
\Flagged \Deleted \Draft \Seen)] Permanent flags
01:23:49 2 OK [READ-WRITE] SELECT completed
01:23:49 3 fetch 1:* rfc822.size
01:23:49 3 BAD Bogus sequence in FETCH: Sequence out of range
Rob Banz wrote:
Well, remembering how bb's mail service works, the device isn't
connecting -- but the hosted BIS service does all of that, so it
should be device model independent.
From the look of the exchange, it looks like your IMAP server is
responding as very well it should. Though, it bothers me a bit that
the exchange shows that the BIS IMAP client isn't acting very clueful
-- for example, why should it even be trying to do a FETCH when it's
obvious that there aren't any messages to fetch? How does it behave
when there are messages in the IMAP mailbox? This could be an edge
case that the BIS mail service doesn't deal well with -- most people
have things in their mailboxes ;)
-rob
On Sep 13, 2008, at 12:29, Harry Saal wrote:
A bit more details. The device is an 8310. The account is being
configured using the ATT/Blackberry website (bis.att.blackberry.com).
The error message is given by the website, and all it says is "An
error occurred during email account validation. Please check user
info and try again." The trace below is what seems to happen during
the "account validation" (captured by RIM), and yes, there is no
email in the user account.
[I did delete and recreate the user account, and it works with both
TBird and POP clients.]
Harry Saal wrote:
Indeed at that moment the mailbox was empty. But the Blackberry
service returns some sort of error in this case and also when there
is mail present. I am able to see (and read) mail using both IMAP
(using Thunderbird) and POP (using Outlook). But the Blackberry is
unhappy and says there is some "error in connecting to the mail
server" (I don't have the exact text in front of me.)
I will try deleting and recreating the mail user and see what
transpires. Any other suggestions out there?
Rob Banz wrote:
Hmm, can you read the user's mail with another IMAP client?
The response of "0 EXISTS" seems to make me think that there's no
mail to be seen...
-rob
On Sep 12, 2008, at 22:36, Harry Saal wrote:
Used to work until very recently. The user can no longer get email
from her RIM Blackberry. Here is a trace of the failing session. I
have no clue what the problem is. Any suggestions?
01:23:48 Establishing a connection to XXXXXXX on port 143.
01:23:48 * OK [CAPABILITY IMAP4REV1 LITERAL+ SASL-IR
LOGIN-REFERRALS] h-66-17-68-243.noclli.covad.net IMAP4rev1
2007.398 at Fri, 12 Sep 2008 22:06:32 -0700 (PDT)
01:23:49 1 login USERID PASSWORD
01:23:49 1 OK [CAPABILITY IMAP4REV1 LITERAL+ IDLE UIDPLUS
NAMESPACE CHILDREN MAILBOX-REFERRALS BINARY UNSELECT ESEARCH
WITHIN SCAN SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT
MULTIAPPEND] User USERID authenticated
01:23:49 2 select INBOX
01:23:49 * 0 EXISTS
01:23:49 * 0 RECENT
01:23:49 * OK [UIDVALIDITY 1157559673] UID validity status
01:23:49 * OK [UIDNEXT 13029377] Predicted next UID
01:23:49 * FLAGS (Junk NonJunk $MDNSent \Answered \Flagged
\Deleted \Draft \Seen)
01:23:49 * OK [PERMANENTFLAGS (Junk NonJunk $MDNSent \* \Answered
\Flagged \Deleted \Draft \Seen)] Permanent flags
01:23:49 2 OK [READ-WRITE] SELECT completed
01:23:49 3 fetch 1:* rfc822.size
01:23:49 3 BAD Bogus sequence in FETCH: Sequence out of range
01:23:49 4 list "" %
01:23:49 * LIST (\NoInferiors \UnMarked) "/" Trash
01:23:49 * LIST (\NoInferiors \UnMarked) "/" .mailboxlist
01:23:49 * LIST (\NoInferiors \UnMarked) "/" Sent
01:23:49 * LIST (\NoInferiors \UnMarked) "/" Drafts
01:23:49 * LIST (\NoInferiors) NIL INBOX
01:23:49 4 OK LIST completed
01:23:49 5 fetch 1:* uid
01:23:49 5 BAD Bogus sequence in FETCH: Sequence out of range
01:23:49 6 capability
01:23:49 * CAPABILITY IMAP4REV1 LITERAL+ IDLE UIDPLUS NAMESPACE
CHILDREN MAILBOX-REFERRALS BINARY UNSELECT ESEARCH WITHIN SCAN
SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND SASL-IR
LOGIN-REFERRALS
01:23:49 6 OK CAPABILITY completed
01:23:49 6 capability
01:23:49 6 OK CAPABILITY completed
01:23:50 9 logout
01:23:50 * BYE Killed (lost mailbox lock)
_______________________________________________
Imap-uw mailing list
[email protected]
http://mailman2.u.washington.edu/mailman/listinfo/imap-uw
--
=================================================================
Dr. Harry J. Saal, Member, Technical Committee
[EMAIL PROTECTED] http://www.thetc.org/
Voice: 650-331-3110 FAX: 650-429-2089
=================================================================
_______________________________________________
Imap-uw mailing list
[email protected]
http://mailman2.u.washington.edu/mailman/listinfo/imap-uw
--
=================================================================
Dr. Harry J. Saal, Member, Technical Committee
[EMAIL PROTECTED] http://www.thetc.org/
Voice: 650-331-3110 FAX: 650-429-2089
=================================================================
_______________________________________________
Imap-uw mailing list
[email protected]
http://mailman2.u.washington.edu/mailman/listinfo/imap-uw
